Shipping Policy – Australian Store

Orders placed on the iFixit Australia store are fulfilled from within Australia. This allows us to offer a domestic checkout experience, pricing in Australian dollars, and shipping within Australia without unexpected import fees or currency conversion.

Most in stock orders are prepared and shipped within 1 full business day.

Orders typically begin processing in the morning on business days. Orders placed later in the day, or on weekends or Australian public holidays, generally begin processing on the next business day.

We ship to destinations within Australia that are shown as available at checkout.

Some products, including rechargeable batteries and other regulated items, may have shipping restrictions based on destination or postal code. If an address is not eligible for shipment, available options will be shown during checkout.

Available shipping options, costs, and estimated delivery times are displayed at checkout based on your delivery address and the items in your order.

Delivery dates and transit times are estimates only and are not guaranteed. Delays may occur due to carrier operations, weather, inspections, or other factors outside of our control.

Shipping costs are calculated at checkout and vary based on destination, shipping method, and the contents of your order.

Orders shipped within Australia are fulfilled domestically. Customers should not be charged import duties, customs fees, or currency conversion fees for standard orders shipped within Australia, unless otherwise stated at checkout

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 1 to 2 business days to appear after a shipping label is created.

If your package is delayed, missing, or arrives damaged, please contact us so we can help determine next steps.

Resolution may depend on carrier investigation, delivery confirmation, and documentation such as photos of damage.

If the carrier confirms a shipment is lost in transit, we will work with you on a resolution.

If tracking shows the shipment was delivered but the package is reported missing after delivery confirmation, additional verification may be required before assistance can be provided. Where appropriate, a replacement may be offered. A resolution will be provided in accordance with Australian Consumer Law

This section does not limit any rights you may have under Australian Consumer Law.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a shipment is returned to us as undeliverable due to an incorrect or incomplete address, refusal, or failure to collect the package, the order may be processed as a return. Original shipping costs are not refundable.

If you have questions about your shipment, please contact our support team through FixBot for the fastest assistance.