Technical Support Flow
ELVIN and 3 other contributors
Last updated on Apr 9, 2026
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Community-Contributed Guide
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Introduction
Go to step 1 ↓Step to follow when technical support is needed.
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Step 1. Identify make, model, and serial number on the equipment being serviced.
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Step 2. Research via IFIXIT>>HDES
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Step 3. Contact your Sr. FSP or My Teams in D365 if Sr. FSP is unavailable.
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Step 4. If additional support is required, Senior Tech contacts ESMS/RESM.
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Step 5. If OEM support is needed contact RESM and Divisional Leaders *Except when warranty issues
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Single Source Support phoneline 470-649-6600.
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