Introduction

If you have a device you don't know the password to or have problems with a device bootloop, this guide will help you clear the issue every time.

Warning! This method erases the data on the device. Do not do this unless you are sure you do not need the data, have a backup or need it up and running at the expense of data. If you need to recover your data, you will need to try an alternate method or guess the password.

Note: If you are iOS8 or newer, have your Apple ID ready. The device will have an activation lock on it. If you do not have it or you had the device "cleared" you will brick it.

Image 1/2: The method to do this should not change based on the age of the device or cable type. Image 2/2: '''Important: Clearing unknown passwords are beyond the scope of this guide.'''
  • Plug your device into a computer. Use a Lighting or 30-pin cable, depending on the age of the device.

  • The method to do this should not change based on the age of the device or cable type.

  • Important: Clearing unknown passwords are beyond the scope of this guide.

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Image 1/1: '''The previous owner's name has been blurred out for privacy reasons.'''
  • To confirm the iPod shows up, hook it up to iTunes in the locked state. Once you confirm it shows up, the device can be cleared. Note: Depending on the firmware and the age of the device, it may or may not prompt you about having a password and being locked. if it does, ignore it.

  • The previous owner's name has been blurred out for privacy reasons.

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Image 1/2: This is the power button. Image 2/2: This is the home button.
  • With the iPod left attached to the computer, press and hold the power and home button together at the same time to reset the iPod.

  • This is the power button.

  • This is the home button.

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Image 1/1: The iTunes icon will vary from device to device. On Lightning devices, you will see a Lightning cable rather then a USB cable on the screen.
  • When the device gets to the Apple logo, let go of the power button. Keep holding the home button. Do this until the iPod comes up the screen shown.

  • The iTunes icon will vary from device to device. On Lightning devices, you will see a Lightning cable rather then a USB cable on the screen.

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Image 1/3: Image 2/3: Image 3/3:
  • If you have done the steps correctly, the device will be in recovery mode. iTunes will detect this, and you can restore the device. To erase and recover the device, press the Restore button and agree to the license agreement. The device will then download and flash the firmware.

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Image 1/1: Use of a backup is not recommended. These may also contain unknown passwords as well. If this is the case, you will need to start from the beginning again. iTunes will want to do this, so it is important do this yourself and verify it is not restoring a backup. Deletion of old backups is optional, but recommended.
  • Once the device is restored, set it up as a new device and configure it how you had it before or change it until you are happy with it.

  • Use of a backup is not recommended. These may also contain unknown passwords as well. If this is the case, you will need to start from the beginning again. iTunes will want to do this, so it is important do this yourself and verify it is not restoring a backup. Deletion of old backups is optional, but recommended.

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Finish Line

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Nick

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4 Comments

So what happens when this dosen't work?

Ashanti Lewis - Reply

you are a life saver!!!! thank you so much!

laranishino - Reply

This worked. You must continue to hold the home and power button until the apple logo shows up. Once it shows up, hold the home key. Your iTunes will then have a couple prompts.

Ross Kellman - Reply

Maybe your device is different, but mine have always worked how I described it. I've never heard of a device requiring holding both buttons like that. You may be referring to DFU mode rather then Recovery mode.

Nick -

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