My Zanussi Washing Machine hasn’t been working properly for a while. then it stopped spinning and emptying, then wouldn’t go through the programmes at all.

I cleaned all the pipes, checked motor brushes, oiled and checked motors, no benefit.

I found this worked though, and left it working perfect -

Next time it goes wonky give it a try first!


Turn the dial to off.
  • Turn the dial to off.

  • Press and hold together the start button (the one with the green arrow) and the button to the left of it.

  • While holding, turn the Programme Dial 1 ‘click’ clockwise(to 90 degrees temp).

  • The lights ( or digital screen ) will flash - release the buttons (the lights should scroll).

  • Now turn the dial a further 9 clicks clockwise.

    • Note the error code displayed.

  • Continue turning the dial clockwise till you get to off, then turn to any program and back to off.

It shows me error E72 what i have to do?

Totorean Marcel - Reply

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  • All washing machines will eventually stop working. First try the brushes on the main motor. They wear down, the more work the quicker it will happen. They are usually contained in an external plastic housing, one each at the rear end of the motor and easy to replace.

Tried this but still not working

shaynehobson - Reply

I had to do it a couple of times before it worked. Try again.

Oladotun Solaja - Reply

Hi. We get E21. Cleaned the filter and still no joy. Any ideas?

Alexi - Reply


To reassemble your device, follow these instructions in reverse order.

13 other people completed this guide.


Member since: 01/03/2015

214 Reputation

3 Guides authored

Fantastic. I had spent a very frustrating hour trying to sort the problem with my machine. Last resort before buying a new one was to trawl the internet. Came across this solution and, bingo, it worked. So pleased and grateful for the info, saved me a bundle!!

suegoldsmith - Reply

It shows me E72,what i have to do?

Totorean Marcel - Reply

I tried this although in my machine the 'extra rinse' button is not there but a half load button instead. I never the less used this button & what happened is as described. I only needed to turn the dial 8 turns, 40 degrees light wash & the unit made a few cycles then spun at top speed. So far ok. Unfortunately this seems to have upset the programmer which does not follow it's normal pattern of events.

Don't know what to do now except, maybe experiment to get a full wash the go through the procedure again to spin.

Any further help would be appreciated,

Vic Funnell

funvic - Reply

This has just worked for me. Thanku very much

Julie Acaster - Reply

It shows me C11

will now move on the dial but then flashes err after a couple of seconds - Reply

My model doesn’t have a digital display. Instead of an error code the start button went red. It worked fine after that but I’ve had to do the reset several times. Any additional suggestions?

Oladotun Solaja - Reply

I’ve now discovered that, if you do not have a digital display you have to count the flashes. In my case it was 4 red flashes and 2 green. This means E42. This tells me that the issue is with the door seal.

Oladotun Solaja -

I have an E52 error?

Geoffrey Elliott - Reply

I have error E21? Any ideas?

Alexi - Reply

A wonderful german database for errorcodes of household achines:

VauWeh - Reply

i have an error code e o n on my display what does this mean ?

brendan - Reply

cleaned the water pump piping of all the coins x2 £1 x2 20p x5 1p that had accumalated, the deposit of fluff in the collection area

did the reset as i did not know there was such thing as i had been sitting thinking the motor had stopped working

did the reset and we are back as new

many thanks just saved me £250

paul - Reply

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