Introduction

Connection on the fritz? Ping getting you down? Follow this guide to replace your Wi-Fi Board.

To open your Xbox, you're going to have to cut or peel up this tamper-evident tape. This will probably void your warranty. Have fun!
  • To open your Xbox, you're going to have to cut or peel up this tamper-evident tape. This will probably void your warranty. Have fun!

In the United States the Magnuson-Moss Warranty Act of 1975 is a Federal Law that states that stickers and clauses are illegal. It says you can open your electronics without voiding the warranty, regardless of what language of that warranty says.

Dustin D'Amour - Reply

Use a plastic opening tool to pry up and remove the plastic vent that surrounds the side USB port. The vent is fairly flexible, and held in place with weak plastic clips—start prying from the back and peel it out.
  • Use a plastic opening tool to pry up and remove the plastic vent that surrounds the side USB port.

  • The vent is fairly flexible, and held in place with weak plastic clips—start prying from the back and peel it out.

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There is a small plastic tab that reinforces the front corner of the Xbox. Slide the tab straight back and remove it.
  • There is a small plastic tab that reinforces the front corner of the Xbox.

  • Slide the tab straight back and remove it.

Do u sell that plastic tag I need it

Brandon - Reply

Here is What's Stated in Step-3 : (There is a small plastic tab that reinforces the front corner of the Xbox.) Actually, the "Tab" is NOT SMALL at all. See the Picture: The "TAB" is the Piece that this Person has their Thumb on, is the Tab that you NEED TO SLIDE TOWARDS THE "REAR" of the Unit. You will be able to tell How this Large Tab Holds the Top and the Bottom Case Covers together. Take Note how to Replace this tab back where it Belongs, when you are putting the Case Covers back together. Hope that this comment will help you. 6-29-2017

B.L. Spence - Reply

Insert the flat end of a spudger between the upper and lower case where they meet at the rear of the side vent opening. There is a strong plastic clip connecting the two case halves (the first of many), so you'll need to use quite a bit of force.
  • Insert the flat end of a spudger between the upper and lower case where they meet at the rear of the side vent opening.

  • There is a strong plastic clip connecting the two case halves (the first of many), so you'll need to use quite a bit of force.

  • Leave the spudger in place until you open the case completely. The clips are very springy and may cause the case to snap shut while you're working.

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The interface between the upper and lower cases is secured by several clips along the rear and remaining side of the Xbox. Insert a plastic opening tool between the upper and lower case to separate the clip over the rear vent.
  • The interface between the upper and lower cases is secured by several clips along the rear and remaining side of the Xbox.

  • Insert a plastic opening tool between the upper and lower case to separate the clip over the rear vent.

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Keep moving along the rear of the Xbox, prying up clips. Make sure the spudger stays in its blocking position—even if the case opens up enough for the spudger to fall out, the remaining clips are springy and may pull the case completely shut. Keep the spudger in the gap to protect your progress.
  • Keep moving along the rear of the Xbox, prying up clips.

  • Make sure the spudger stays in its blocking position—even if the case opens up enough for the spudger to fall out, the remaining clips are springy and may pull the case completely shut. Keep the spudger in the gap to protect your progress.

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Keep popping clips. It may help to slide the plastic opening tool across the clips. By the time you get to the far edge of the rear case, the top case should be ready to come off. If not, run your plastic opening tool around the corner and pop the clips along the side without the USB port.
  • Keep popping clips. It may help to slide the plastic opening tool across the clips.

  • By the time you get to the far edge of the rear case, the top case should be ready to come off. If not, run your plastic opening tool around the corner and pop the clips along the side without the USB port.

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Starting with the spudger you left in the crack, pry the upper case up to free the last few clips. Use a plastic opening tool to pop any straggler clips that weren't freed. Do not try to remove the upper case yet, as it is still connected by the front panel button cable.
  • Starting with the spudger you left in the crack, pry the upper case up to free the last few clips.

  • Use a plastic opening tool to pop any straggler clips that weren't freed.

  • Do not try to remove the upper case yet, as it is still connected by the front panel button cable.

  • Lift the upper case slightly and shift it to give access to the front panel board.

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The front button cable has a unique ZIF connector—pay attention to the next few steps to safely disconnect it. Use tweezers to lift the plastic retaining loop over the connector on the board. Use the tip of a spudger to push the connector's locking tab toward the cable to unlatch it.
  • The front button cable has a unique ZIF connector—pay attention to the next few steps to safely disconnect it.

  • Use tweezers to lift the plastic retaining loop over the connector on the board.

  • Use the tip of a spudger to push the connector's locking tab toward the cable to unlatch it.

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Use tweezers to pull the cable straight out of the connector on the board. Remove the upper case.
  • Use tweezers to pull the cable straight out of the connector on the board.

  • Remove the upper case.

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The next 4 steps are directions for reassembly. Skip them to continue with disassembly. Use the flat end of a spudger to free the clips securing the front panel to the upper case. Remove the front panel from the rest of the upper case.
  • The next 4 steps are directions for reassembly. Skip them to continue with disassembly.

  • Use the flat end of a spudger to free the clips securing the front panel to the upper case.

  • Remove the front panel from the rest of the upper case.

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Replace the top part of the upper case. Line up the clips and press firmly to re-seat them around the perimeter. Line up the clips and press firmly to re-seat them around the perimeter.
  • Replace the top part of the upper case.

  • Line up the clips and press firmly to re-seat them around the perimeter.

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Support the front panel near the front of the Xbox. Use tweezers to replace the front button cable in its ZIF socket. Use the flat end of a spudger to push the ZIF lock to the left to secure the cable.
  • Support the front panel near the front of the Xbox.

  • Use tweezers to replace the front button cable in its ZIF socket.

  • Use the flat end of a spudger to push the ZIF lock to the left to secure the cable.

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The lower edge of the front panel has plastic hooks that interlock with plastic hooks on the front edge of the lower case. With the front panel at a 45 degree angle, interlock its plastic hooks with those in the lower case. Push the top of the front panel into the Xbox, like closing a mailbox. Press firmly so that the clips securing the front panel to the upper case lock securely.
  • The lower edge of the front panel has plastic hooks that interlock with plastic hooks on the front edge of the lower case.

  • With the front panel at a 45 degree angle, interlock its plastic hooks with those in the lower case.

  • Push the top of the front panel into the Xbox, like closing a mailbox. Press firmly so that the clips securing the front panel to the upper case lock securely.

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Remove the two 9.5 mm T9 Torx screws from the WI-Fi board.
  • Remove the two 9.5 mm T9 Torx screws from the WI-Fi board.

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Use the flat end of a spudger to disconnect the Wi-Fi antenna cable from its socket on the Wi-Fi board.
  • Use the flat end of a spudger to disconnect the Wi-Fi antenna cable from its socket on the Wi-Fi board.

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Lift straight up on the W-Fi board to disconnect it from its connector and remove it from the Xbox.
  • Lift straight up on the W-Fi board to disconnect it from its connector and remove it from the Xbox.

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Conclusion

To reassemble your device, follow these instructions in reverse order.

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Andrew Optimus Goldberg

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34 Comments

I think I'm going to try this. This would fix my: "I think there's a problem" error not being able scan for wifi, Id safely assume.

Stephen Erickson - Reply

On top of that when I factory reset the box it gives me the error right away not even letting me bypass wireless connection and straight to hardwire.

Stephen Erickson -

Same here. Factory reset and made the system obsolete. Did you end up replacing the card and did it work?

Lightning Shaft -

Hi,

Did you managed to fix WiFi error with this method?

iminem - Reply

has anyone figured this out?

Nicholas Everett -

$15 for a new card and 10 minutes for the swap. Fixed my "permanently wired internet connection" (even with nothing plugged in) problem 100%!

Seth Schoenhardt -

Super easy and 100% effective wifi problem fix. $15 and 10 minutes. Hella cheaper and faster than the $120 service repair offered by Xbox.

Seth Schoenhardt -

I wonder if adding internal wireless antenna to com1 and com3 help with wifi signal?

therealhellcat - Reply

how can we get rid of this hardware problem message?

Nicholas Everett - Reply

Has anyone figured this problem out i switch the wifi drive and still getting "hardware issues" not letting me connect to wifi either it says security protocol but i checked it everything else connects fine even xbox360 now im stuck i did the factory reset and in stuck on the connection

Jess - Reply

Have you figured out your issue yet? I have had the exact same thing happen and dont wanna spend 30 bucks on a board if it isnt going to help

Jaeden Pohl -

Hi,

Did the remote works if we remove the Wi-Fi Board?

Thanks you,

Maxime Bordeleau - Reply

For those of you getting the "something is wrong with the network hardware" error, I tried this method and it did not fix it.

Angelo Lucciola - Reply

Did you replace the actual wifi board Angelo?

Can anyone confirm this part fixed their Xbox one console?

Mj Tyler -

This module definitly is for the controller connection, the bluetooth and the WiFi.

The cable only connects to the WiFi antenna at the front panel, for much better WiFi signal.

In my case, my controllers disconnect at 100% at some distance, but also randomly disconnect at short range. So my idea is to attach some antennas, instead of replacing the still working WiFi module.

Can anyone tell me if that is going to work?

Matze Schobi - Reply

I think your board will probably end up failing eventually if you are having disconnect problems even at close range. If it does I can confirm that replacing this board seemed to work for me.

bloomwrestler29 -

My controllers do not connect with my xbox, does anyone know how i can find out if i need to replace the whole wifi card or only the cable?

Filipe - Reply

Hi does anyone know what CON3 and CON1 are on this board?

Jeff - Reply

My controllers were constantly disconnecting and reconnecting. It got to the point where they wouldn't reconnect and would no longer turn on the console. I followed this guide exactly, took about 25mins and I am no tech genius. My controllers now turn on the console. I haven't done any gaming with them but I will update my comment if they start to fail. I do expect them to fail again someday as I just bought a WiFi board that was pulled from a demolished unit. I found it for $23.95 Amazon but it does look considerably used on arrival. The ones they sell on Ifixit might be new, not sure. Hope this helps!

https://www.amazon.com/gp/product/B01FZX...

bloomwrestler29 - Reply

Any update on whether this worked for your problem?

Ryun Konze -

The board worked for a few months but I am having troubles again. It seems like the Xbox overheats and melts some solder. I am curious if the xbox one slim board can be used its place. It's a bluetooth board, so that might be a problem.

Mitchell Bloom -

I'm trying to add a better wifi card to increase the megs a second download rate I have 300meg internet but my Xbox doesn't go past 100 will this fix that issue

anthony_p_franklin - Reply

Changed the card as my controllers were not syncing with the console, everything was fine for about 8 hours now controllers wont sync anymore with new card.

Must be something causing this to break deeper.

Bobhoskins - Reply

Bobhoskins - I Haved the same problem, changed the card and the problem return some days later

Andre Calhau - Reply

im thinking in use te wireless dongle of microsoft

Andre Calhau - Reply

Problem Solved, the problem are in the cabele between de mother board and the wireless card

Andre Calhau - Reply

so you replaced the cable and board? and it worked? or did you re connect the cable to a better position and replace the board? i have wifi board on the way from ebay i hope this fixes my problem. i factory reset and cannot bypass the initial setup

Pointofsid Tetris - Reply

Can someone say if they have resolved the hardware problem and what they actually did to do this??

kez_lfc1892 - Reply

Does the MAC address of the XBOX One change when the NIC is replaced? Additionally, are the wireless and wired both controlled by this device?

forensic - Reply

I have the same error 'hardware problem' I did a factory reset and now can't get passed network setup. This problem arose after took the Xbox apart to swap the hard drive which I never ended up doing because I had the wrong replacement hard drive. I did disconnect the hard drive in the Xbox one and reconnect it. Also disconnected the wifi board. I reconnected everything as it should be. Turned the Xbox one on and let the kids play their game offline for awhile. Then I went to play battlefield 1, online of course. And nope. Did all the common troubleshooting tips for network problems and that's when I got the dreaded hardware problem error. I've already bought a new Xbox one but I'd still like to fix this Day One Edition Xbox One. Any help or ideas would be appreciated.

Colin - Reply

you have to buy a new wifi board on ebay for like $10 and plug it in instead of the old one

RPGeniu5 -

For everyone asking if this worked yes it does all you have to do is follow the steps and put in the new WiFi board you can buy off eBay or Amazon, i just did it and everything works fine, as i write this my Xbox is downloading an update.

RPGeniu5 - Reply

Can anyone confirm if this can ADD Bluetooth functionality to first generation (non-S) models?

ryank401 - Reply

Will this fix my problem with my WiFi/Ethernet not being able to connect and say theres a Hardware issue?

Dont Lack - Reply

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