Unresponsive keyboard fix
Francis and
Last updated on May 23, 2026
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Community-Contributed Guide
An awesome member of our community made this guide. It was not created by iFixit staff.
Introduction
Go to step 1 ↓After a few weeks of use, some keys of my Zenbook keyboard became unresponsive. In my case, it was the vertical key rows. After opening my laptop I noticed the cable was unlocked. This guide will show you how to reconnect it.
This fix may not work in every scenario and is not guaranteed to work. This is a noninvasive fix you can try before sending the laptop out for repair or buying a new palmrest assembly.
What you need
Tools
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Pro Tech Go Toolkit$49.954.9
Pry tools, T5 Torx and Phillips #1 required - if you have these, you can skip this.
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Unscrew the remaining 8 screws. These are all the same length.
Ask FixBot
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Remove the back cover. There are no warranty stickers that need to be broken.
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Locate the keyboard connector. It is covered with a piece of tape helping hold it in place. This tape often fails after a certain amount of time.
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You may need to remove the battery to disconnect it. Unscrew the 3 screws holding the battery in the system.
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Remove the tape covering the connector.
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Here on the picture you can see the connector in the unlocked position. These hold the connector in and should be completely pushed in.
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Push the connector in. Do this until it is secure.
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Lock the tabs that retain the keyboard connector in place.
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Screw everything back and if you've done it right, enjoy all your keyboard keys again.
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63 Guide Comments
Awesome fix, thanks! This exact issue was plaguing the up and down keys on my UX31 (this is after having to RMA the thing for power issues). Be forewarned, if you are attempting this on a machine that is in sleep or hibernation mode, it has the potential to shut it off, with no visible LED lights to indicate. You can reset by holding down the power button for ~10 seconds and it should boot back up, if not, check connections again.
The LED light on the charging cable is a decent indication if something's up or not.
Great fix! My shift keys were not registering, and upon removing the back I saw the keyboard connector was indeed loose. Securing it in place fixed the problem. Thanks a lot!
Thanks for this! I had random keys unresponsive at various times, my white connector was plugged in on one side but not the other. See-sawed it back and forth until they were both in.
I think the cause is the battery; it physically places the keyboard cable under stress. I replaced the tape with much stronger stuff but am not sure if it will be a permanent fix...
Thanks man, you are the best!! This is a great notebook, and this problem was starting to make me hate it. Easy as cake. Wish you good fortune and the best of luck.
