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Troubleshooting iPhone X Face ID Not Working 'Move iPhone a Little Lower/Higher'

Video Overview

  1. Troubleshooting iPhone X Face ID Not Working 'Move iPhone a Little Lower/Higher', Test The Flood Illuminator: step 1, image 1 of 2 Troubleshooting iPhone X Face ID Not Working 'Move iPhone a Little Lower/Higher', Test The Flood Illuminator: step 1, image 2 of 2
    • The phone keeps sending messages: ‘move iPhone a little lower/higher’ during the setting up process of Face ID. Based on REWA exclusive repair tricks, let’s start with the Flood Illuminator.

    • In our daily repair work, we can test the Proximity Sensor and the Ambient Light Sensor to confirm whether the Flood Illuminator is working normally.

    • Let’s make a phone call to confirm whether the Proximity Sensor is working. The Proximity Sensor works normally.

  2. Troubleshooting iPhone X Face ID Not Working 'Move iPhone a Little Lower/Higher', Test The Flood Illuminator: step 2, image 1 of 1
    • Next, test the Ambient Light Sensor. The Ambient Light Sensor is also working normally.

    • Judging by this, the Face ID failure is not caused by Flood Illuminator.

  3. Troubleshooting iPhone X Face ID Not Working 'Move iPhone a Little Lower/Higher', Test The Front Camera Parts: step 3, image 1 of 1
    • Let’s move on to the next step of Face ID troubleshooting – test the front camera parts.

    • Open the camera app and swipe to Portrait Mode. The background is not blurred, which is abnormal.

  4. Troubleshooting iPhone X Face ID Not Working 'Move iPhone a Little Lower/Higher', Observe The Dot Projector: step 4, image 1 of 1
    • At the Portrait Mode, there is no flashing red light from the Dot Projector.

    • We can confirm now that the Dot Projector has malfunctioned.

    • This is the fault and the problem cannot be fixed.

    • The three parts ( infrared camera, flood illuminator and dot projector) are paired to the phone. Damage of any one of them can cause Face ID failure and such an issue is irreparable.

Conclusion

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Phryne

Member since: 11/17/19

20,446 Reputation

18 Guides authored

4 Comments

Wieder mal traurig zu sehen was apple alles tut um die reperatur zu verteuern und drittreperaturshops zu blockieren.

Steven Pathman - Reply

how do you test the infrared camera? my face id is not working but everything chek out I thought the problem is the dot projector but it is working

justine mendoza - Reply

The title is How to fix and at the and it says can not be fixed :)))

nick_stylle - Reply

Here is a new method for fixing the dot projector. Apparently you may need multiple tag on flexes for it to work

https://www.youtube.com/watch?v=OnFCp9tt...

Kevin W - Reply

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