Introduction

If you forgot your password, PIN, pattern drill, or your device can't start correctly, you can change the firmware with PC Companion. The program will install the latest version of the firmware and will erase all personal data.

If your device is connected to the internet and you have an installed Google account on it, look at this manual:

Android Device Manager - Bypass Screen Lock on any Android Device


Please SUBSCRIBE to my channel ツ

Video Overview

Image 1/3: Image 2/3: Image 3/3:
  • Download and install Sony PC Companion on your PC.

Add Comment

Image 1/2: Image 2/2:
  • Insert wisdom here.

Add Comment

Image 1/3: Start "Support Zone". Image 2/3: Start "Phone / Tablet Software Update". Image 3/3: Start "Phone / Tablet Software Update".
  • From here you can update the phone firmware, but the device must be powered on and with not locked screen.

  • Start "Support Zone".

  • Start "Phone / Tablet Software Update".

Add Comment

Image 1/3: Now, select "repair my phone / tablet". Image 2/3: The last warning for your personal information. Image 3/3: The last warning for your personal information.
  • Connect your laptop to the power adapter.

  • Now, select "repair my phone / tablet".

  • The last warning for your personal information.

Add Comment

Image 1/2: Choose the model. Image 2/2: Attention!!! You must choose the right model.
  • You phone must be at last 80% charged.

  • Choose the model.

  • Attention!!! You must choose the right model.

Add Comment

Image 1/3: When your PC recognizes the device, PC Companion will download the latest firmware for your model and will install it to the device. Image 2/3: When your PC recognizes the device, PC Companion will download the latest firmware for your model and will install it to the device. Image 3/3: When your PC recognizes the device, PC Companion will download the latest firmware for your model and will install it to the device.
  • Switch off the Phone. Press and hold the volume-down button and then insert the micro USB cable.

  • When your PC recognizes the device, PC Companion will download the latest firmware for your model and will install it to the device.

Add Comment

Image 1/3: In the device manager / Universal Serial Bus controllers you must have SOMC Flash Device. Image 2/3: [http://fs1.d-h.st/download/00043/O5K/usb_driver.zip|S1Boot Fasboot drivers] Image 3/3: [http://fs1.d-h.st/download/00043/O5K/usb_driver.zip|S1Boot Fasboot drivers]
  • If you have a problem with connecting the phone with the PC, you must download and install drivers.

  • In the device manager / Universal Serial Bus controllers you must have SOMC Flash Device.

  • S1Boot Fasboot drivers

Add Comment

Image 1/2: Now your device is with the latest firmare version, in factory state without any personal data and security. Image 2/2: .
  • When PC Companion finished, disconnect the phone and switch it on.

  • Now your device is with the latest firmare version, in factory state without any personal data and security.

  • .

  • Did you do it successfully?

  • Please SUBSCRIBE to my channel ツ

Add Comment

Conclusion

To reassemble your device, follow these instructions in reverse order.

2 other people completed this guide.

ZFix

Member since: 12/09/2013

128,766 Reputation

365 Guides authored

Team

Master Techs Member of Master Techs

Community

263 Members

612 Guides authored

0 Comments

Add Comment

View Statistics:

Past 24 Hours: 5

Past 7 Days: 27

Past 30 Days: 121

All Time: 6,257