Introduction

In this manual we will show you how to do soft, hard (factory) reset and how to change firmware in case of forgotten Password, PIN, Pattern lock.

If you forgot your password and you can't log in your tablet with your Google account or backup PIN, then you must do factory reset.

This procedure will erase all your personal data.


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Video Overview

Image 1/3: [http://www.sonymobile.com/gb/tools/pc-companion/|Sony PC Companion] Image 2/3: [http://www.sonymobile.com/gb/tools/pc-companion/|Sony PC Companion] Image 3/3: [http://www.sonymobile.com/gb/tools/pc-companion/|Sony PC Companion]

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Image 1/2: Image 2/2:
  • Install PC Companion.

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Image 1/3: Start "Support Zone". Image 2/3: Select "Phone / Tablet Software Update". Image 3/3: Select "Phone / Tablet Software Update".
  • From here you can update firmware to your devise but it must be powered on not screen locked.

  • Start "Support Zone".

  • Select "Phone / Tablet Software Update".

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Image 1/3: Select "repair my phone / tablet". Image 2/3: The last warning for your personal data. Image 3/3: The last warning for your personal data.
  • Your Laptop must be connected to the power adapter.

  • Select "repair my phone / tablet".

  • The last warning for your personal data.

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Image 1/2: Your battery of the tablet must be charged at last 80%. Image 2/2: Your battery of the tablet must be charged at last 80%.
  • PC Companion will download some files to prepare your PC for update.

  • Your battery of the tablet must be charged at last 80%.

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Image 1/1:
  • Select your device.

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Image 1/3: Press and hold the volume down button until you connect the micro USB cable. Image 2/3: When the PC recognized the device, PC companion will download the latest firmware version and will upload it to your tablet. Image 3/3: When the PC recognized the device, PC companion will download the latest firmware version and will upload it to your tablet.
  • Switch off the tablet. If you can't do this, press and hold for more time the power on button.

  • Press and hold the volume down button until you connect the micro USB cable.

  • When the PC recognized the device, PC companion will download the latest firmware version and will upload it to your tablet.

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Image 1/3: [http://fs1.d-h.st/download/00043/O5K/usb_driver.zip|F1Boot Fastboot drivers] Image 2/3: [http://fs1.d-h.st/download/00043/O5K/usb_driver.zip|F1Boot Fastboot drivers] Image 3/3: [http://fs1.d-h.st/download/00043/O5K/usb_driver.zip|F1Boot Fastboot drivers]
  • If your PC can't recognize your tablet, you must install drivers for it. Search in the internet for "S1Boot Fastboot" drivers, or download the drivers from the link below.

  • F1Boot Fastboot drivers

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Image 1/1: The device is at factory state, with the latest firmware version and erased  security protection.
  • When PC Companion finished, disconnect the tablet and switch it on.

  • The device is at factory state, with the latest firmware version and erased security protection.

  • .

  • Did you do it successfully?

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Conclusion

To reassemble your device, follow these instructions in reverse order.

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ZFix

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One Comment

How to remove a password, you need a password to do soo ....

Carol Sanchez - Reply

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