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Sony WH-1000XM4 Swivel Replacement

What you need

  1. Sony WH-1000XM4 Swivel Replacement, Swivel: step 1, image 1 of 3 Sony WH-1000XM4 Swivel Replacement, Swivel: step 1, image 2 of 3 Sony WH-1000XM4 Swivel Replacement, Swivel: step 1, image 3 of 3
    • Using an opening tool, pry off the right ear muff and remove the underlying foam.

  2. Sony WH-1000XM4 Swivel Replacement: step 2, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 2, image 2 of 2
    • Using an opening tool, pry off the left ear muff and remove the underlying foam.

  3. Sony WH-1000XM4 Swivel Replacement: step 3, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 3, image 2 of 2
    • Remove the four silver screws on both sides of the headphones using a Phillips #000 screwdriver.

  4. Sony WH-1000XM4 Swivel Replacement: step 4, image 1 of 3 Sony WH-1000XM4 Swivel Replacement: step 4, image 2 of 3 Sony WH-1000XM4 Swivel Replacement: step 4, image 3 of 3
    • Flip the headphones.

    • Lift the back of both sides of the headphones.

  5. Sony WH-1000XM4 Swivel Replacement: step 5, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 5, image 2 of 2
    • Detach the ribbon cable connecting the backplate to the right ear.

  6. Sony WH-1000XM4 Swivel Replacement: step 6, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 6, image 2 of 2
    • Detach the yellow thermal sensor ribbon cable from the motherboard.

  7. Sony WH-1000XM4 Swivel Replacement: step 7, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 7, image 2 of 2
    • Detach the data/pwr connector from the motherboard using an opening tool.

  8. Sony WH-1000XM4 Swivel Replacement: step 8, image 1 of 1
    • Remove the two screws from the motherboard using a Phillips #000 screwdriver.

  9. Sony WH-1000XM4 Swivel Replacement: step 9, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 9, image 2 of 2
    • Disconnect the white ribbon cable.

  10. Sony WH-1000XM4 Swivel Replacement: step 10, image 1 of 3 Sony WH-1000XM4 Swivel Replacement: step 10, image 2 of 3 Sony WH-1000XM4 Swivel Replacement: step 10, image 3 of 3
    • Move the data/pwr cable from the inside of the board to the outside.

  11. Sony WH-1000XM4 Swivel Replacement: step 11, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 11, image 2 of 2
    • On the left ear, detach the ribbon cable attaching the nfc from the back panel to the motherboard.

  12. Sony WH-1000XM4 Swivel Replacement: step 12, image 1 of 1
    • Remove the data/ pwr connector from board.

  13. Sony WH-1000XM4 Swivel Replacement: step 13, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 13, image 2 of 2
    • On the right ear, rotate the motherboard and remove the two screws from the hinge using a Phillips #000 screwdriver.

    • On the left ear, remove the two screws from the hinge using a Phillips #000 screwdriver.

  14. Sony WH-1000XM4 Swivel Replacement: step 14, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 14, image 2 of 2
    • On the right ear, lift the hinge and push it out.

  15. Sony WH-1000XM4 Swivel Replacement: step 15, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 15, image 2 of 2
    • On the left ear, lift the hinge and push it out.

  16. Sony WH-1000XM4 Swivel Replacement: step 16, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 16, image 2 of 2
    • Remove the black hinge piece from the data/ pwr cable.

  17. Sony WH-1000XM4 Swivel Replacement: step 17, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 17, image 2 of 2
    • Using a screwdriver, remove the rubber band.

  18. Sony WH-1000XM4 Swivel Replacement: step 18, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 18, image 2 of 2
    • Use an opening tool to remove the cover.

  19. Sony WH-1000XM4 Swivel Replacement: step 19, image 1 of 1
    • Lift up the data/ pwr cable.

  20. Sony WH-1000XM4 Swivel Replacement: step 20, image 1 of 1
    • Remove the two screws from the swivel using a Phillips #000 screwdriver.

  21. Sony WH-1000XM4 Swivel Replacement: step 21, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 21, image 2 of 2
    • Push out the metal bit from the swivel piece using a spudger.

    • Pull out the metal bit.

  22. Sony WH-1000XM4 Swivel Replacement: step 22, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 22, image 2 of 2
    • Remove the old swivel.

Conclusion

To reassemble your device, follow these instructions in reverse order.

5 other people completed this guide.

Jian Mejia

Member since: 08/23/23

436 Reputation

1 Guide authored

Team

2 Comments

really helpful, thank you! my swivel snapped. I started from Step 18 and removed the cover halfway. re-inserted the swivel then locked the metal bit back. i don't have the replacement piece and it will snap again if twisted too far, but this works for now. thanks!!

jianne - Reply

Here are a few suggestions:

1) Do a google search for 'sony headphones wh1000xm4 replacement plastics'

2) SONY Replacement Parts Website (what they offer) I found at this site.

3) Joe's SONY WH-1000XM4 Repair Parts I found at this site.

- The individual part you needed is offered along with a replacement metal clip.⏎

4) Check eBay - Currently (2/9/24) I see the part you need along with the two piece that attaches from the swivel joint to the speaker for about $11.99 USD

sonnyhung - Reply

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