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Sony WH-1000XM4 Swivel Replacement

Introduction

If your Sony WH-1000XM4's earmuff doesn't want to stay attached anymore, it means that your headphone's swivel is broken and needs to be replaced. This guide will show you how to replace your headphone swivel for the Sony WH-1000XM4. Before beginning, make sure to power off the headphones and disconnect from any external power source.

What you need

  1. Sony WH-1000XM4 Swivel Replacement, Swivel: step 1, image 1 of 3 Sony WH-1000XM4 Swivel Replacement, Swivel: step 1, image 2 of 3 Sony WH-1000XM4 Swivel Replacement, Swivel: step 1, image 3 of 3

    • Using an opening tool, pry off the right ear muff and remove the underlying foam.

    Edit

  2. Sony WH-1000XM4 Swivel Replacement: step 2, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 2, image 2 of 2

    • Using an opening tool, pry off the left ear muff and remove the underlying foam.

    Edit

  3. Sony WH-1000XM4 Swivel Replacement: step 3, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 3, image 2 of 2

    • Remove the four silver screws on both sides of the headphones using a Phillips #000 screwdriver.

    Edit

  4. Sony WH-1000XM4 Swivel Replacement: step 4, image 1 of 3 Sony WH-1000XM4 Swivel Replacement: step 4, image 2 of 3 Sony WH-1000XM4 Swivel Replacement: step 4, image 3 of 3

    • Flip the headphones.

    • Lift the back of both sides of the headphones.

    Edit

  5. Sony WH-1000XM4 Swivel Replacement: step 5, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 5, image 2 of 2

    • Detach the ribbon cable connecting the backplate to the right ear.

    Edit

  6. Sony WH-1000XM4 Swivel Replacement: step 6, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 6, image 2 of 2

    • Detach the yellow thermal sensor ribbon cable from the motherboard.

    Edit

  7. Sony WH-1000XM4 Swivel Replacement: step 7, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 7, image 2 of 2

    • Detach the data/pwr connector from the motherboard using an opening tool.

    Edit

  8. Sony WH-1000XM4 Swivel Replacement: step 8, image 1 of 1

    • Remove the two screws from the motherboard using a Phillips #000 screwdriver.

    Edit

  10. Sony WH-1000XM4 Swivel Replacement: step 9, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 9, image 2 of 2

    • Disconnect the white ribbon cable.

    Edit

  11. Sony WH-1000XM4 Swivel Replacement: step 10, image 1 of 3 Sony WH-1000XM4 Swivel Replacement: step 10, image 2 of 3 Sony WH-1000XM4 Swivel Replacement: step 10, image 3 of 3

    • Move the data/pwr cable from the inside of the board to the outside.

    Edit

  12. Sony WH-1000XM4 Swivel Replacement: step 11, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 11, image 2 of 2

    • On the left ear, detach the ribbon cable attaching the nfc from the back panel to the motherboard.

    Edit

  13. Sony WH-1000XM4 Swivel Replacement: step 12, image 1 of 1

    • Remove the data/ pwr connector from board.

    Edit

  14. Sony WH-1000XM4 Swivel Replacement: step 13, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 13, image 2 of 2

    • On the right ear, rotate the motherboard and remove the two screws from the hinge using a Phillips #000 screwdriver.

    • On the left ear, remove the two screws from the hinge using a Phillips #000 screwdriver.

    Edit

  15. Sony WH-1000XM4 Swivel Replacement: step 14, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 14, image 2 of 2

    • On the right ear, lift the hinge and push it out.

    Edit

  16. Sony WH-1000XM4 Swivel Replacement: step 15, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 15, image 2 of 2

    • On the left ear, lift the hinge and push it out.

    Edit

  17. Sony WH-1000XM4 Swivel Replacement: step 16, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 16, image 2 of 2

    • Remove the black hinge piece from the data/ pwr cable.

    Edit

  18. Sony WH-1000XM4 Swivel Replacement: step 17, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 17, image 2 of 2

    • Using a screwdriver, remove the rubber band.

    Edit

  19. Sony WH-1000XM4 Swivel Replacement: step 18, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 18, image 2 of 2

    • Use an opening tool to remove the cover.

    Edit

  20. Sony WH-1000XM4 Swivel Replacement: step 19, image 1 of 1

    • Lift up the data/ pwr cable.

    Edit

  21. Sony WH-1000XM4 Swivel Replacement: step 20, image 1 of 1

    • Remove the two screws from the swivel using a Phillips #000 screwdriver.

    Edit

  22. Sony WH-1000XM4 Swivel Replacement: step 21, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 21, image 2 of 2

    • Push out the metal bit from the swivel piece using a spudger.

    • Pull out the metal bit.

    Edit

  23. Sony WH-1000XM4 Swivel Replacement: step 22, image 1 of 2 Sony WH-1000XM4 Swivel Replacement: step 22, image 2 of 2

    • Remove the old swivel.

    Edit
Conclusion

To reassemble your device, follow these instructions in reverse order.

5 other people completed this guide.

Author

with 1 other contributor

Jian Mejia

Member since: 08/23/23

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1 Guide authored

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Team

CSU Los Angeles, Team 4-13, Kershman Fall 2023 Member of CSU Los Angeles, Team 4-13, Kershman Fall 2023

CSULA-KERSHMAN-F23S4G13

1 Member

3 Guides authored

2 Comments

really helpful, thank you! my swivel snapped. I started from Step 18 and removed the cover halfway. re-inserted the swivel then locked the metal bit back. i don't have the replacement piece and it will snap again if twisted too far, but this works for now. thanks!!

jianne - Reply

Here are a few suggestions:

1) Do a google search for 'sony headphones wh1000xm4 replacement plastics'

2) SONY Replacement Parts Website (what they offer) I found at this site.

3) Joe's SONY WH-1000XM4 Repair Parts I found at this site.

- The individual part you needed is offered along with a replacement metal clip.⏎

4) Check eBay - Currently (2/9/24) I see the part you need along with the two piece that attaches from the swivel joint to the speaker for about $11.99 USD

sonnyhung - Reply

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