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Introduction

This technique is a simple method to release a stuck Power / Cancel button on the Maytag / Whirlpool premium front load washers that have a chrome housing ring - type of button.

Tools

Parts

No parts specified.

  1. Identify your washer type.  The Power / Cancel button may differ with different models.  This was my model tag.
    • Identify your washer type. The Power / Cancel button may differ with different models. This was my model tag.

    • On my unit the model number tag was found by opening the washing machine door.

    • ** WARNING ** - UNPLUG POWER PRIOR TO WORKING. YOU WORK AT YOUR OWN RISK. I AM NOT RESPONSIBLE FOR YOUR SAFETY!

  2. The power button contains  a gray colored round button actuator in a chrome housing.  The words "Power -  Cancel" (solid dot between words) are printed above the button
    • The power button contains a gray colored round button actuator in a chrome housing. The words "Power - Cancel" (solid dot between words) are printed above the button

    • Apparently the stuck button was actually caused by the chrome housing/ring being pressed in too far at the bottom or otherwise misaligned. This was not a problem with the actuator itself as I first thought.

  3. The simple fix here was to take a metal pick (or other thin but firm tool) and carefully get under the chrome housing (ring) at the bottom and wedge it up or slightly forward.
    • The simple fix here was to take a metal pick (or other thin but firm tool) and carefully get under the chrome housing (ring) at the bottom and wedge it up or slightly forward.

    • To my surprise there was a slight click/pop that indicated the housing ring was released.

    • Plug the washing machine back into the power source and lightly touch the Power / Cancel button actuator.

    • My advice to avoid this in the future is to more carefully "touch" the center of the gray actuator with minimal force rather then "mash" the whole button during use.

    This saved us. Although we have a different model.

    Flarnity - Reply

    Thank you! I used a dental pick and it popped right back in place.

    Kim Hunt - Reply

    This worked on a machine, using the tweezers from a Swiss Army knife. Thanks for the suggestion.

    cbk - Reply

    Great to hear!

    drmdolfan -

    I tried this but it ended up pushing button way out of place

    shayla fiddler - Reply

    Yeah you have to be especially careful and only use slight pressure.

    drmdolfan -

    used a dental pick also and it worked, thanks for the guidance.

    Dennis Duggan - Reply

    Great to hear!

    drmdolfan -

Conclusion

To reassemble your device, follow these instructions in reverse order.

4 other people completed this guide.

drmdolfan

Member since: 08/24/2013

2,160 Reputation

6 Guides authored

7 Comments

Hello I have a GE front loader and my power went out before it was done it had a minute to go and now it does not want to start back up what do I do and I thought I would unplugged it for a hour thinking it would reset it self but that didn't work

Margaret Greene - Reply

There are some things which can cause this - online they talk about a stuck water valve or a door switch problem. Make sure to completely restart a cycle. There is also a reset process where you unplug the power cord and then hold down the power button for at least 5 seconds after plugging the power cord back in.

drmdolfan - Reply

Thank you so much, saved me a lot of money and hassle.

kanonarose - Reply

Pleased to help

drmdolfan - Reply

I replaced my control board on my Frigidaire washers and I'm getting key stuck message pop up on my screen around two minutes after I turn it on

Calvin King - Reply

Thank you! Worked as predicted! 5 seconds! Took me longer to find a “tool” than to fix it!

teresa - Reply

This is a great tip, but unfortunately, in my case, the housing ring was actually broken and there is absolutely no way to get a replacement part. I have called everywhere. So for the want of a 10c piece of plastic I need to replace a perfectly good Maytag Washing machine. Very sad. So much for sustainable and reusable!

John Davies - Reply

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