Repairing Xbox 360 Stuck Optical Drive

Member-Contributed Guide

Member-Contributed Guide

An awesome member of our community made this guide. It is not managed by iFixit staff.

Repairing a DVD tray in an Xbox 360 that is sticking or will not open.

  • Author: ehart13169
  • Time required: 30 minutes to 1 hour
  • Difficulty: Moderate

If your DVD tray won't open when empty, but seems to work fine with a game in it, chances are good the belt is slipping or it is dirty inside (or both). This guide walks through fixing this issue.

Edit Step 1 Stuck Optical Drive  ¶ 

Image #1

Edit Step 1 Stuck Optical Drive  ¶ 

  • The first step is to remove the hard drive if one is installed. Push the button at the front of the hard drive and lift the hard drive up to remove it.

Edit Step 2  ¶ 

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Edit Step 2  ¶ 

  • The next step is to remove the face plate. Pull out on the right side of it (by the USB cover). There are clips that hold it in place, you just need to pop it loose.

Edit Step 3  ¶ 

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Edit Step 3  ¶ 

  • Next we will remove the bottom vent cover. There are three tabs on each side, use the finger of the xbox tool or the pointed end of a spudger to release them one at a time, and pull up from the front as shown in the third pic.

Edit Step 4  ¶ 

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Edit Step 4  ¶ 

  • The other vent has two holes towards the front of the xbox. Slide the finger of the xbox tool or the pointed end of the spudger into these holes to release the front two clips. There are two additional clips that are release from the sides, lift from the front as you release those clips. The back clip on the bottom is under the rubber "foot".

Edit Step 5  ¶ 

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Edit Step 5  ¶ 

  • To open the front you will need to cut or peel back the Microsoft sticker. THIS WILL VOID ANY WARRANTY ON THE XBOX. Turn xbox upside down, release the four clips shown, and lift the front of the bottom cover.

Edit Step 6  ¶ 

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Edit Step 6  ¶ 

  • Use the xbox tool to release the five points under the serial number label and start to lift the cover from that side. There is a clip in the middle you also may need to release. Then use the xbox tool to release the last two points at the power connection. Lift the bottom cover off the xbox.

Edit Step 7  ¶ 

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Edit Step 7  ¶ 

  • Remove the DVD eject button by releasing the clip and lifting the assembly off the front of the xbox. It has a pin to the right that it slides onto, so you may need to coax it a little bit.

Edit Step 8  ¶ 

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Edit Step 8  ¶ 

  • There are six #10 Torx screws that hold the upper case on. Remove these, turn the xbox over, and lift the top cover off.

Edit Step 9  ¶ 

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Edit Step 9  ¶ 

  • At the front of the DVD drive, peel back the end of the tape shown first, then lift the DVD drive part way so that you can access the connections in the back. Unplug the power and data connections at the back of the DVD drive, then lift it straight up.

Edit Step 10  ¶ 

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Edit Step 10  ¶ 

  • Now is a good time to blow the dirt out. The fan shroud has a clip in the center, you can release that with the finger of the xbox tool and lift it straight up. The fans have two clips, one above each fan, lift up on the metal lip to release them. Don't forget to unplug the electrical connector also. Clean it out and re-assemble these parts.

Edit Step 11  ¶ 

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Edit Step 11  ¶ 

  • Remove the screws and cut or peel the security sticker on the side of the DVD drive (also voids the warranty). Lift off the bottom and top metal case.

Edit Step 12  ¶ 

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Edit Step 12  ¶ 

  • To open your tray, look under the front of it. There is a small wheel, you can use the finger of the xbox tool to rotate it clockwise. This will lower the laser assembly and allow you to slide the tray. Clean the rubber belt with rubbing alcohol, or replace if necessary.

Edit Step 13  ¶ 

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Edit Step 13  ¶ 

  • Clean the runners where the tray slides with rubbing alcohol as well. If it is really filthy like this one, you may want to remove the tray for a more thorough cleaning. Release the tab shown and pull the tray out and to the side.

Edit Step 14  ¶ 

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Edit Step 14  ¶ 

  • After cleaning, reinsert the tray into the DVD drive and make sure it slides smoothly. When you push it the whole way in, it should lock in place again. Re-assemble the DVD drive, now it is ready to go back in the xbox. Re-assemble the xbox in the reverse order, and you're ready to go!

To reassemble, follow the steps in the reverse order.

For more information, check out the Xbox 360 device page.

Required Tools

Phillips #2 Screwdriver

$2.95 · 10 In stock

Xbox 360 Opening Tool

$4.95 · 50+ In stock

TR10 Torx Security Screwdriver

$5.95 · 50+ In stock

Recommended Tools

54 Bit Driver Kit

$29.95 · 50+ In stock

Pro Magnetic Project Mat

$19.95 · 50+ In stock

Pro Tech Screwdriver Set

$59.95 · 50+ In stock

Anti-Static Project Tray

$4.95 · 50+ In stock

Popular Device Products

Arctic Silver Thermal Paste

$8.95 · 50+ In stock

Arctic Silver ArctiClean

$7.95 · 50+ In stock

Xbox 360 Red Ring of Death Fix Kit

$29.95 · 50+ In stock

Comments Comments are onturn off

This works great nice job on the guide thanks!

Severe, · Reply

Very great guide! My cousins Optical Drive wouldn't open at all, so I followed the guide, cleaned everything, and reassembled it. Now it opens if you give it a little love tap after pressing the eject button. Otherwise, if a disc is in it, it works great!

Simbad, · Reply

I started down this process when the drive would not read a game disc or a regular music CD. Cleaning the drive out did not help, but it was good to figure out how the laser lens assembly works and how one can get the drive to eject. In my case, the laser assembly needed adjustment (by decreasing the resistance of one of the two potentiometers).

Thomas, · Reply

Awesome guide. 100% fix for me. was able to fix tray not opening and disc not reading all in one walkthrough. follow steps, be gentle, clean belt, clean eye, reverse steps, BAM GAME ON!

neal, · Reply

Great guide. My son's Xbox 360 tray jammed and a disc was stuck inside of it. I was able to follow this guide and clean the tray and put the cd tray back together and it ejects discs again. I am letting him mess with it for a few days before I put it back together otherwise I will clean it some more. Thank you for this helpful guide.

Racheal, · Reply

Knowing where this wheel is (to raise and lower the laser assembly) is the most useful part of this guide - even after disassembling, cleaning, and re-assembling my Xbox tray wouldn't open, but moving the wheel every time I need the tray to work does the trick. Learn where the wheel is, and watch where it ends up when the box is reassembled.

Freddy Fred, · Reply

Freddy Fred, it sounds like you need to replace the belt..it's simple to do, and you can get them for a few cents each...I bought 100 of them for 2 or 3 bucks.

ehart13169, · Reply

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