This guide explains the procedure that is necessary to repair a loose headphone jack. If you experience interrupted sound coming out of one headphone or sound coming only out of one headphone this guide may be the solution to your problem.

  1. Before you start remove a possibly inserted flash card!
    • Before you start remove a possibly inserted flash card!

    • Gently, insert a guitar pick (or a similar plastic pry tool) into the upper right corner of the Clip+ between the two case halves.

      • Be careful as the plastic is prone to scratches. Only use slight force.

    • With the guitar pick inserted into the two case halves make your way around the edges of the case.

    • The plastic noses will come off easily.

  2. Carefully lift up the battery which is glued  to a memory chip.
    • Carefully lift up the battery which is glued to a memory chip.

      • The battery is wired to the mainboard. Be careful to not rip the wires.

    • Identify the three soldering points around the headphone jack that are shown in the second picture. It is likely that at least one of them got loose.

    • Take a thin soldering iron and heat up the soldering points one by one.

      • Be careful to not touch any other parts on the mainboard with the soldering iron.

    • After soldering the headphone jack should sit tight on the mainboard.

    • Finally, take your preferred headphones and test the result.


To reassemble your device, follow these instructions in reverse order - of course without de-soldering.

11 other people completed this guide.


Member since: 12/02/2012

761 Reputation

3 Guides authored


Thanks a lot for this repair guide.

I always struggle when trying to open tiny plastic cases like this one, so it's alway good to see how many of those snap hooks you have to expect.

Opening the case was - as expected - pretty difficult, it took me about ~45 minutes or so. Re-soldering the pins was comparitively easy.

Helge Jordan - Reply

Worked exactly as described

maurizio butti - Reply

I'm on my fourth Clip+. They never last more than 1.5 to 2 years, which I suppose is good value for the money, since I use mine almost constantly as a media player and my portable USB drive. One survived two drops into the pool but the battery finally gave out. Two others simply quit working, I think because the firmware got into an unrecoverable state. My fourth one is now having mechanical problems in the USB jack, but I think I can fix it with spare parts from the others. They can be taken apart if you are gentle. The guitar pick is a good idea.

It's a shame that the mechanical parts of this player are underdesigned. Mine have all had the headphone jack start to fail, to stop retaining the plug. The USB interface also gets stubborn from time to time, file transfers often slow way down to the point of locking up the host computer too. I've never understood that.

Larry - Reply

This is all new to I need more info. Like - what soldering points - where? Isn't everything soldered to the board? I do jewelry work, so the actual soldering should not be a problem. More pictures would be very helpful for me, as well. I want to be able to fix this mp3 player...battery is still good, and plenty of room for more stuff. New earphones didn't help, so it must be in the player. Thanks.

Harriet Russell - Reply

@imhadit : Check the picture in step 3 (the one with the bigger detail). It’s the big black block that the green “arrow” is pointing to in upper right corner. When you check closely, you can see 3 small balls of new solder there (one on the left side of the black block, two on the right side). Those are the metal plates from the jack hole where the headphones go (you can see the metal inside the headphones hole and follow where they go on the motherboard)

Stanislav Marek - Reply

View Statistics:

Past 24 Hours: 19

Past 7 Days: 158

Past 30 Days: 639

All Time: 18,938