Introduction

If you have problems with the OS, forgotten screen lock or you want to erase all your personal data, you can do Factory / Hard Reset.

Nokia Lumia - Icon, 520, 525, 530, 620, 625, 630, 635, 720, 730, 820, 830, 920, 925, 928, 930, 1020, 1320, 1520,

Microsoft Lumia - 430, 435, 532, 535, 540, 550, 640, 950, 1030,

HTC Windows Phone - 8S, 8X


Video Overview

  1. Turn off the phone. Press and hold the Volume Down and the Power buttons. When you feel a vibration, release only the Power button,
    • Turn off the phone.

    • Press and hold the Volume Down and the Power buttons.

    • When you feel a vibration, release only the Power button,

    • or,

    • press and hold the Volume down button and connect the charger.

    • You will see an exclamation mark.

  2. Free shipping on all orders over $100 or containing a Pro Tech Toolkit!

    Browse Our Store
  3. Press the keys in this order: Volume Up Volume Down
    • Press the keys in this order:

    • Volume Up

    • Volume Down

    • Power

    • Volume Down

    • The phone will reset and restart. This may take a few minutes.

    • .

    • Did you do it successfully?

Conclusion

To reassemble your device, follow these instructions in reverse order.

27 other people completed this guide.

ZFix

Member since: 12/09/2013

162,930 Reputation

304 Guides authored

Team

Master Techs Member of Master Techs

Community

281 Members

792 Guides authored

15 Comments

dint work still asking for password to unlock the phone

Shonna Milam - Reply

Thanks It worked

Dragon Slayer - Reply

It worked....yay

sherriewatkins12 - Reply

It was excellent but I lost all my files so how do I retrieve my file back

Klutse Godson - Reply

Worked great!

Dottie R. D. - Reply

View Statistics:

Past 24 Hours: 32

Past 7 Days: 193

Past 30 Days: 978

All Time: 50,217