Introduction

If you have problems with the OS, forgotten screen lock or you want to erase all your personal data, you can do Factory / Hard Reset.

Nokia Lumia - Icon, 520, 525, 530, 620, 625, 630, 635, 720, 730, 820, 830, 920, 925, 928, 930, 1020, 1320, 1520,

Microsoft Lumia - 430, 435, 532, 535, 540, 550, 640, 950, 1030,

HTC Windows Phone - 8S, 8X


Video Overview

  1. Turn off the phone.
    • Turn off the phone.

    • Press and hold the Volume Down and the Power buttons.

    • When you feel a vibration, release only the Power button,

      • or,

    • press and hold the Volume down button and connect the charger.

    • You will see an exclamation mark.

    Dont get exclimation point only nokia label looping

    aleximarymurphy - Reply

    The Gear start turning and then just stop screen goes black then goes back to lock screen

    Phillip Mason - Reply

  2. Spread Fixmas Cheer
    Get $12 off your purchase of $50 or more with code FIXMAS12
    Spread Fixmas Cheer
    Get $12 off your purchase of $50 or more with code FIXMAS12
  3. Press the keys in this order:
    • Press the keys in this order:

      • Volume Up

      • Volume Down

      • Power

      • Volume Down

    • The phone will reset and restart. This may take a few minutes.

    • .

    • Did you do it successfully?

    This does work.

    sherriewatkins12 - Reply

    Worked perfectly. Thanks so much!

    kellykent - Reply

    It worked. Thanks!

    Jose Martin Rosario - Reply

    It doesn't work for mine.

    Sibusiso Dangazela - Reply

    I try to press but com out the Goodbye not the watermark please help me how can I fixed my Nokia phone

    Renansa - Reply

    Thanks...it worked

    Dennis Bonnah - Reply

    Thanks. Perfectly well!! God Bless.

    tobertmuhairwe - Reply

    Thanks. Perfectly well. God bless.

    tobertmuhairwe - Reply

    Thanks. Perfectly well!! God Bless.

    tobertmuhairwe - Reply

    Can't work on lumia 625

    Palmer Delroy - Reply

    Worked for me too but took a little longer than I expected

    Ian Ingleby - Reply

    Thanks alot

    It has worked out successfully

    Lapolo Joseph Ochora - Reply

Conclusion

To reassemble your device, follow these instructions in reverse order.

26 other people completed this guide.

ZFix

Member since: 12/09/2013

160,200 Reputation

304 Guides authored

Team

Master Techs Member of Master Techs

Community

279 Members

758 Guides authored

15 Comments

dint work still asking for password to unlock the phone

Shonna Milam - Reply

Thanks It worked

Dragon Slayer - Reply

It worked....yay

sherriewatkins12 - Reply

It was excellent but I lost all my files so how do I retrieve my file back

Klutse Godson - Reply

Worked great!

Dottie R. D. - Reply

It worked perfectly great thanks a lot I'm glad it helped me out

Victor Mobidyke - Reply

Het werkte prima, dankjewel voor deze gouden tip!

Nirana - Reply

did not work asking reset protection key microsoft lumia640

shafeeksona - Reply

my phone hard reaset after restarting ask reset protection key

shafeeksona - Reply

Phone doesn’t work even after a hard reset. It goes to Nokia logo, Windows logo & then to a grey screen and thats as far as l get. Any help?

Jonathan - Reply

How to set to my website?

Ruth Korth - Reply

Thank You Sir Great

muhammadrafique100 - Reply

did not work for my nokia carl zeiss tessar 2.2 28

nikolai1978 - Reply

how can i get past reset protection code if i dont know it stuck after reset

mr. peabody - Reply

Still did not work

Melissa Alardin - Reply

Add Comment

View Statistics:

Past 24 Hours: 61

Past 7 Days: 397

Past 30 Days: 1,636

All Time: 46,215