Introduction

Things to know before you dive in:

- This repair is very challenging. Unless you are very confident in your DIY skills, it may be a better option to take it to a professional, or maybe even... Microsoft.

- Be sure to replace the screen with the correct version. Most devices are stock with the V1.1 screen/digitizer. If you are replacing the screen/digitizer with the wrong version, your results may vary.

- It is imperative to make sure the metal casing is not bent. If your metal casing is even slightly bent, your new screen will not fit because the tolerances are very tight. Carefully bend it back or take it to a professional.

Heat up one or multiple iOpeners in the microwave for 30 seconds. Place the  hot iOpener(s) on the edges of the device to soften the glue securing the screen.
  • Heat up one or multiple iOpeners in the microwave for 30 seconds.

  • Place the hot iOpener(s) on the edges of the device to soften the glue securing the screen.

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If the iOpeners are not working or you do not have any readily available, use a heat gun to melt the glue.  In fact, this may be a better option than the iOpeners.
  • If the iOpeners are not working or you do not have any readily available, use a heat gun to melt the glue. In fact, this may be a better option than the iOpeners.

  • Holding the heat gun on a single spot for too long can crack the screen or melt parts of the device.

Or an adequately sized rectangular dehydrator works also.

james - Reply

Use a plastic opening tool to separate the screen from the device. Start in the top right corner of the device for best results.
  • Use a plastic opening tool to separate the screen from the device.

    • Start in the top right corner of the device for best results.

  • Carefully insert opening picks between the screen and the device to prevent the glue from re-adhering.

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Black Friday
Broken doesn't stand a chance.
Continue to heat sections of the screen with the heat gun. As you make your way around the screen with the heat gun, use the plastic opening tool and the opening picks to pry the screen loose. The screen is extremely thin and very easy to break. Be careful working with broken glass.
  • Continue to heat sections of the screen with the heat gun.

  • As you make your way around the screen with the heat gun, use the plastic opening tool and the opening picks to pry the screen loose.

  • The screen is extremely thin and very easy to break. Be careful working with broken glass.

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Once you have placed iFixit Opening Picks around the entire screen, carefully pry the screen loose with the plastic opening tool. Lift the screen up carefully so that no wires are torn.
  • Once you have placed iFixit Opening Picks around the entire screen, carefully pry the screen loose with the plastic opening tool.

  • Lift the screen up carefully so that no wires are torn.

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Remove the 3 mm T3 Torx screw securing the battery connector, and disconnect the battery connector. Remove the 3 mm T3 Torx screw securing the battery connector, and disconnect the battery connector.
  • Remove the 3 mm T3 Torx screw securing the battery connector, and disconnect the battery connector.

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Remove the single 4 mm T5 Torx screw securing the display cable. Lift the connector up from the device.
  • Remove the single 4 mm T5 Torx screw securing the display cable.

  • Lift the connector up from the device.

It's always best to disconnect the battery before disconnecting the display cable. Ensuring there is no power to the device will also ensure you don't damage the backlight components when disconnecting the display. You should also make sure to reattach the display cable before reattaching the battery cable when putting it back together.

KCrepairguy - Reply

There is also a tiny little board between the ribbon cable and motherboard. Be sure not to lose it!!! If you do the part is 1631 LCD Contact Shield Plate.

Joseph Neilson - Reply

Grasp the orange cable connected to the silver connecter. Carefully lift the orange cable up until the connecter pops off. The screen will now be completely disconnected.
  • Grasp the orange cable connected to the silver connecter.

  • Carefully lift the orange cable up until the connecter pops off.

  • The screen will now be completely disconnected.

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Conclusion

To reassemble your device, follow these instructions in reverse order. Once reassembled you may be required to do some additional steps such as updating firmware and drivers or even reverting your device to factory reset.

63 other people completed this guide.

Erik Snyder

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Cal Poly, Team 12-18, Maness Fall 2015 Member of Cal Poly, Team 12-18, Maness Fall 2015

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29 Comments

Hi,

I live in the UAE and I have a broken screen. The screens work just no touch screen. Getting it replaced over here will cost a lot. Over 600 usd. The screen will cost the most.

Instead, I thought about buying the screen and digitizer myself and have someone fix it here for me. This will he relatively cheaper.

How do I know which screen and digitizer to buy? And where can I buy one from? I found the v1.1 on etrade supply but I don't know how reliable this site is.

Can you please guide me?

Thanks

JuliusCes

Julius Caesar - Reply

what do you ended up doing? same problem here and i dont want to crack it open just to check the screen model

lautaro -

Look up the correct replacement screen by including your Surface model # in the query. Find your model # under the kickstand.

Model # location image:

https://compass-ssl.surface.com/assets/b...

Ryan - Reply

Many thanks for the reply. I ended up getting the screen fixed via Microsoft. It turns out that they have a service center in the UAE. Something that not even the UAE microsoft store was aware of!

Cheers,

Julius

Julius Caesar -

Could you please tell me where is the repair center in UAE? Because mine is broken for a long time now. Only the touch doesn't work. And did they format the tablet?

Omid Balak -

Hello Ryan,

how can I predict which LCD version is required to fix my Surface PRO 3, before open it?

Is there any way to obtain the info from the Serial Number?

Cheers,

Francesco

f.vergentini -

Hello,

Would it be possible to replace only the glass and use original digitzer. The digitizer seems to be responsibe. Please advise

Chris - Reply

Do I need any kind of adhesive for the screen or should it fit perfectly and automatically adhear to the tablet with application of the heat gun afterward?

gratgreg - Reply

Hi Julias, Could you please advise how much did the Microsoft service centre in UAE billed for the change in display.

Syed zainalabuddin - Reply

I hooked up a new screen and the device is not coming on at all. I tried the old screen with the same result. Does anyone know what could be causing this problem?

Cory - Reply

There is a little contact board between the lcd connector and the MB. Mine was doing the same thing and I found that the connector contact board is missing. Still wondering where to find that exact part if anyone has any info.

Brian Carthans -

Did you find a solution to this problem?

Tim Myhre-Larsen -

How do i check which version of screen i have before the repair, is there any online tool for that? Many thanks

Vlad - Reply

did you find any tool? i have the same problem

lautaro -

Great guide! We've done the RT several times and this was a little different with the glue around the bezel. Thank you for the guide!

AUBURN DATA SOLUTIONS - Reply

Sooo.... What glue do i use to put it back, and how do i do that?

"repeat steps backwards" I'm pretty sure blowing a heat gun on it isn't going to seal it back on.

Foxx Riddle - Reply

Yes I'd like to know the answer to this too if anyone can advise

Michael Gladstein -

You need to reheat it once you put the adhesive and then put it under the press to let the adhesive cool down and work..

Junar -

Is it preferable to use adhesive tape, or LOCA glue? This is a good guide except for that detail.

JohnEric Clements - Reply

adhesive tape

SeanKwon -

I have successfully taken of the cracked screen - When I connect the new screen and tur on the Surface Pro 3 - There is light in the attached keyboard but nothing i shown on the screen - I have tried to put the old screen back on but still no succes. Now it looks like the machine turns on, but no connection or light in the screen - Any one who knows what to do?

Tim Myhre-Larsen - Reply

Digitizer question:

My screen is cracked and does not sense finger touch but I did have to disable the touch screen driver because it sensed touches in the top left corner. Can I assume that my digitizer is still ok and that I only need to replace the screen? Or do I need to replace the whole setup?

bari_saxy_man - Reply

You need to replace the whole assembly(digitizer+lcd).

SeanKwon -

The little contact board between the ribbon cable and mother board is called 1631 LCD Contact Shield Plate. They can be had on eBay.

I had the same issue of losing mine and the LCD screen not working after I replaced it. Touch worked fine.

There are 4 different Contact shield plates so be sure to order the right one.

Joseph Neilson - Reply

Is there an adhesive tape that you recommend? Name brand? Does IFixit sell it?

Marvin Lopez - Reply

Ok, so some details from a professional. Check your screen res, it should be 2160 x 1440 this is v1.1 and is 99.9% of all Surface Pro 3 machines. The Surface 3 was 1920 x 1280 and 10.8" not 12". Surface Pro 4 is the same size as the 3 Pro, but screen res is 2736 x 1824 , they are NOT interchangeable. Use only medium hard carbon fiber or hard plastic tools, no metal screwdrivers to remove the old screen. 3M 5mm double sided tape can be cut in half if the 3mm can't be found. Use E6000 or B7000 glue only at the four corners, just a touch. Heat is VERY important, but not too much; take your time, small even actions are what is needed here. Be sure to replace ALL the parts or it may not work at all. All replacements are now aftermarket imports from Asia. Quality runs from very poor to very good, and price does not mean better, read the reviews, all of them. Last note: if you have done cell phones or iPads in the past, you'll be fine; if you have never done this type of work before, watch YouTube videos-GoodLuck

WJohnson Enterprises - Reply

So using the old glue is ok?

dan - Reply

I successfully replaced the screen on mine but after powering on I found the touch screen wasn’t working.

Using an external keyboard/mouse it showed it could not detec the driver for the screen (it was using the default factory build of Windows 8) and the Windows update couldn’t find better drivers.

In the end I installed Windows10 and it all worked, so there must be some versions of the screen that don’t have older drivers available.

To reseat the screen I ordered some 5mm wide double sided tape from Amazon (about $2 for a roll) and cutting this to size worked a treat - no need to heat seal the screen again.

The device cost me nothing to buy (it was being thrown out as an uneconomic repair) and for $180 (the screen) I now have a great little Surface Pro 3.

Iain - Reply

Thanks for the info Iain. Can you send on a link to the replacement screen you used?

Tom McManamon -

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