Things to know before you dive in:

- This repair is very challenging. Unless you are very confident in your DIY skills, it may be a better option to take it to a professional, or maybe even... Microsoft.

- Be sure to replace the screen with the correct version. Most devices are stock with the V1.1 screen/digitizer. If you are replacing the screen/digitizer with the wrong version, your results may vary.

- It is imperative to make sure the metal casing is not bent. If your metal casing is even slightly bent, your new screen will not fit because the tolerances are very tight. Carefully bend it back or take it to a professional.

  1. Before you begin, discharge the Surface Pro's battery below 25%. A charged lithium-ion battery can catch fire and/or explode if accidentally damaged during the repair.
    • Before you begin, discharge the Surface Pro's battery below 25%. A charged lithium-ion battery can catch fire and/or explode if accidentally damaged during the repair.

    • The display is strongly glued to the frame of the device.

    • To remove the display, first soften the adhesive by applying heat. You can use a heat pad, heat gun, or iOpener. In a pinch, a hair dryer can also work.

      • Be careful when using a heat gun, as too much heat can permanently damage the display and/or battery.

    • Steadily and evenly heat the perimeter of the display until it's too hot to touch, and try to maintain that temperature for several minutes.

  2. Use a suction cup or an iSclack to pull up on the glass and create a slight gap between the glass and the metal frame.
    • Use a suction cup or an iSclack to pull up on the glass and create a slight gap between the glass and the metal frame.

      • If your display is badly cracked, a suction cup may not adhere. It may help to first cover the display with a layer of packing tape. Alternatively, you can superglue your suction cup to the display.

    • Carefully insert an opening pick into the gap between the screen and the device to cut the adhesive.

    • Slide the pick around the sides and bottom of the display to cut the adhesive. Apply more heat as needed.

      • Work carefully—the glass is thin and will crack easily if you try to force it.

      • The wi-fi antennas are glued under the screen border along the top edge (on either side of the camera), and can be damaged easily. Use extra care when separating the top edge, and apply more heat if necessary.

    • Continue to heat sections of the screen with the heat gun.

    • As you make your way around the screen with the heat gun, use the plastic opening tool and the opening picks to pry the screen loose.

    • The screen is extremely thin and very easy to break. Be careful working with broken glass.

    • Lift the screen up carefully so that no wires are torn.

    • Remove the 3 mm T3 Torx screw securing the battery connector, and disconnect the battery connector.

    • Remove the single 4 mm T5 Torx screw securing the display cable.

    • Lift the connector up from the device.

    • Grasp the orange cable connected to the silver connecter.

    • Carefully lift the orange cable up until the connecter pops off.

    • The screen will now be completely disconnected.

    • The replacement display may not include all the parts needed for installation. Save all the parts from the original display, and transfer them to the new display as needed.


To reassemble your device, follow these instructions in reverse order. Once reassembled you may be required to do some additional steps such as updating firmware and drivers or even reverting your device to factory reset.

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Erik Snyder

Member since: 10/01/2015

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Cal Poly, Team 12-18, Maness Fall 2015 Member of Cal Poly, Team 12-18, Maness Fall 2015


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I live in the UAE and I have a broken screen. The screens work just no touch screen. Getting it replaced over here will cost a lot. Over 600 usd. The screen will cost the most.

Instead, I thought about buying the screen and digitizer myself and have someone fix it here for me. This will he relatively cheaper.

How do I know which screen and digitizer to buy? And where can I buy one from? I found the v1.1 on etrade supply but I don't know how reliable this site is.

Can you please guide me?



Julius Caesar - Reply

what do you ended up doing? same problem here and i dont want to crack it open just to check the screen model

lautaro -

i’ve just changed my screen with mixed results. I tried to remove the cracked screen in case it turned out to be something other than v1.1. in fact I ended up chipping off hundreds of shards around the edges until it finally came out. It was a 1.1, hooray! So then I plugged in the replacement and it works great, but I’m afraid to tape it in permanently because I damaged all three antennae which I didn’t anticipate being buried in the adhesive along the top edge. As I was chipping glass and peeling pieces out I didn’t realize those were prices of the antennae I was tearing out. Wi-Fi speed test runs fine in my shop where I’m close to the access point. I‘m trying to decide whether to order the antennae to replace just in case. I’l need those tiny torx drivers to remove screws.

Contrary to the photos above I didn’t need to remove screws to remove the display. The connector is actually the one just below the one indicated -the smaller one that has no screw.

Happy fixing!

Rick Beesley -

Look up the correct replacement screen by including your Surface model # in the query. Find your model # under the kickstand.

Model # location image:

Ryan - Reply

Many thanks for the reply. I ended up getting the screen fixed via Microsoft. It turns out that they have a service center in the UAE. Something that not even the UAE microsoft store was aware of!



Julius Caesar -

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