Introduction

• Hard Reset / Factory Reset / Master Reset: Delete all customer data (phone book, downloads, accounts, etc.) remove all installed apps and restore the phone to its factory state.

• This will help you if you forgot your Screen Password Lock, PIN or if you have a problem with the OS or installed app.


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Video Overview

Switch off the phone. Press and hold the Volume Down button and connect your charger. When you see an exclamation mark release the button. Now press the keys in this sequence:
  • Switch off the phone.

  • Press and hold the Volume Down button and connect your charger. When you see an exclamation mark release the button.

  • Now press the keys in this sequence:

    • Volume Up

    • Volume Down

    • Power

    • Volume Down

  • The phone will reset and reboots.

Thanks buddy:)

Akabri Dhaval - Reply

Please help me i have problem resrting my phone..

kier jumento - Reply

Are you really?

eyobe - Reply

what a great Method .it work ........... thankx for genius method

usmanmanga85 - Reply

please help, I just did the hard reset but now it's denying my microsoft account login...

i did the reset but failing to login my account and now I cant do anything. Im stuck on the sign in page...

Chido Marufu -

i did reset but now cant login and cant access anything...

Chido Marufu -

please help, I just did the hard reset but now it's denying my microsoft account login...

i did the reset but failing to login my account and now I cant do anything. Im stuck on the sign in page..

Chido Marufu -

my phone cant touch anymore i hve microsoft mobile rm-1089.after hard reset the phone reboot and stuck at language selection no touch at all been hard resetting over and over. .any help?

bedelfever - Reply

bhai mayra nhi ho rha

ns890157 - Reply

it worked thnks ilove the tips

dex vin - Reply

Approximately how much time is it supposed to take?

Aashka Vora - Reply

This not working what else can I do?

Oluwakemi - Reply

Thank you so much you r great. I have done.....thanks

Rakshit - Reply

Conclusion

Your device is now reset!

86 other people completed this guide.

ZFix

Member since: 12/09/2013

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51 Comments

thanks a lot!!

very useful!

suchitra kumar - Reply

You are mouthed

Idris - Reply

THankx for your help..

Pinak - Reply

but my mobile timeing was 107 and this step are not work that

shahaji jadhav - Reply

same with me.

can you help me? I try the step but is not work in my mobile timing is 790880. how to remove those screen password?

Alden Hammisain -

worked for me...thanks

erick - Reply

It really worked for my Microsoft Lumia 535. Thanks

Tiamiyu Babatunde - Reply

Thanks A lot. Saved my day

Shivam Jain - Reply

When i press that button nothing happen to the phone it only starts..

kier jumento - Reply

When i press that button the phone starts and nothing happen

kier jumento - Reply

thanks, worked for me

Humphrey Tamata - Reply

when I followed what you have stated, my phone could not load up the exclamation mark but shows battery charging sign

jobstevegimisimo - Reply

Good Way Thankx.......

Shahid Muhammad - Reply

It worked greatly thank you very much it is greatly greatly appreciated it was just as simple as it is explained!!!

Tifani Hill - Reply

worked for me thanks man.

Will Hanson - Reply

thank you very much for a wonderful solution.

satya033 - Reply

i followed the same instructions, but when I press the start button my phone switches on and goes back to the password locked screen.

Jyoti Raj - Reply

Thats what mine is doing did u find a solution

Shamekia Mitchell -

Thank you...saved my time

Fredrick Omondi - Reply

Não resultou... Fica em loop mostrando as engrenagens e depois uma carinha triste

Que posso fazer para voltar a ligar o telemóvel??

andreiapanatal83 - Reply

You knw Actually the lock has been broken but i duano what is next step mean while it's asking to fix some point for which look forward to get this done.

Akash Kumar - Reply

%#*@ it actually worked

Alex Teano - Reply

it is not working on my phone pls tell me another solution

AJITH TV - Reply

thank you bro........

laltu chowdhury - Reply

very useful guide

haprotege2020 - Reply

Thanks for your very good information

b17karthik - Reply

did we lost win 10 switch back to win 8.1 from win10 after factory reset?

my lumia 535 face screen freeze and some time auto power off and power button not working problem

when I press power button it show dim light and black screen again and also got heat up from upper front back side

the only thing work in these issue is remove back cover put off battery put in again

hasan_rameez - Reply

Very Useful.........

gauravmalikbro - Reply

Genius and bravo

Alabi Tajudeen - Reply

The author did an excellent job that deserves commendation.The steps were so easy and straight forward

Alabi Tajudeen - Reply

good on ya mate thanks for trick

emreozcicekci - Reply

thank you very much

charlotte1986charlie - Reply

Wow thank u my IT It's work for me from Ernest tnx an tnx again my god bleessd u

bongs_72 - Reply

Tnx my IT its worked for me

bongs_72 - Reply

lumia 535 copied recovering mode

ashleys69 - Reply

thanks to ya, it really worked............. thanks to the crew

bi jay - Reply

please help, I just did the hard reset but now it's denying my microsoft account login...

i did the reset but failing to login my account and now I cant do anything. Im stuck on the sign in page..

Chido Marufu - Reply

It works for me lumia 540 thanks a lot....for your valuable suggestion..

Raghu Raghu - Reply

Thanks a lot it really work for me......kudos

philipbrown6743 - Reply

I try it but it really really and extremely work for me thanks a lot

philipbrown6743 - Reply

awesome it really works. thanks alot

henry fundi - Reply

My phone appears (try again in 1034387 minutes) and could not open. Please help me. URGENT

chenthin707 - Reply

Thaaaaaank Youuuuuu soooo mucccchhh

Alber Einstein - Reply

This process is fully working if Your touch is Not working

Alber Einstein - Reply

It's like a GTA cheat code from the ps2 days, btw it worked for me :<}

Shaquille Richards - Reply

Thanks It worked

lasherrika - Reply

My friend asked me to unlock it, I just tried in search engine. It helped me at right..

Haridass - Reply

It worked thank ya vry much amigo

Abdullah Twait - Reply

thanks alot it helped.

Jolandie Klein - Reply

did that, saw the gears then went to a sad smiley, please help.

Mharc - Reply

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