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Introduction

• Hard Reset / Factory Reset / Master Reset: Delete all customer data (phone book, downloads, accounts, etc.) remove all installed apps and restore the phone to its factory state.

• This will help you if you forgot your Screen Password Lock, PIN or if you have a problem with the OS or installed app.

Video Overview

  1. Switch off the phone. Press and hold the Volume Down button and connect your charger. When you see an exclamation mark release the button. Now press the keys in this sequence:
    • Switch off the phone.

    • Press and hold the Volume Down button and connect your charger. When you see an exclamation mark release the button.

    • Now press the keys in this sequence:

    • Volume Up

    • Volume Down

    • Power

    • Volume Down

    • The phone will reset and reboots.

Conclusion

Your device is now reset!

186 other people completed this guide.

ZFix

Member since: 12/09/2013

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109 Comments

thanks a lot!!

very useful!

suchitra kumar - Reply

You are mouthed

Idris - Reply

THankx for your help..

Pinak - Reply

but my mobile timeing was 107 and this step are not work that

shahaji jadhav - Reply

same with me.

can you help me? I try the step but is not work in my mobile timing is 790880. how to remove those screen password?

Alden Hammisain -

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