Introduction

This Guide will walk you though the steps to reset your Polycom 335 IP phone to factory defaults..

    • 1. Hold 1+7+3+5 while powering on the device. This will prompt you for a Reset Password.

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    • 2. By default the password is 456. You can reset the password with the Mac Address on the back. This is where it can be confusing. 1->Aa is used for entering the normal numbers. A->a1 is used for entering letters.

    • For the letter C we would hit the character button and change it to A->a1 then press the number 2 three times because 2 is actually A, B and C.

    • 3. Now that the unit had reset configuration and rebooted select Setup. The New default password is 456.

    • Navigate through the menu and find Reset to Defaults. Select and reboot. Log back into unit and verify all IP addresses and other client Information has been successfully removed.

Finish Line

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