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Fix Your Stuff

Right to Repair

Parts & Tools

  1. Tape the top part of the printer and scanner together *note : I started with the paper trays already removed
    • Tape the top part of the printer and scanner together

    • *note : I started with the paper trays already removed

  2. Remove the 4 screw holding the front display panel. Lift the display panel Remove the blue connector and the ribbon cable gently
    • Remove the 4 screw holding the front display panel.

    • Lift the display panel

    • Remove the blue connector and the ribbon cable gently

  3. Remove the 2 hinge screws on the back of printer
    • Remove the 2 hinge screws on the back of printer

  4. Remove the support arm Press the tab to release the clips, then when it's out gently pull towards you to release the back Press the tab to release the clips, then when it's out gently pull towards you to release the back
    • Remove the support arm

    • Press the tab to release the clips, then when it's out gently pull towards you to release the back

  5. Remove the cover on the right side exposing the ribbon cable gently use the spudger in the tabs to release it Unplug the ribbon cable and slid it out *note for reassembly: the ribbon cable placement holders can be removed to make it easier to re-thread the ribbon cable by gently pushing down the tabs with the spudger
    • Remove the cover on the right side exposing the ribbon cable gently use the spudger in the tabs to release it

    • Unplug the ribbon cable and slid it out

    • *note for reassembly: the ribbon cable placement holders can be removed to make it easier to re-thread the ribbon cable by gently pushing down the tabs with the spudger

    how did you use the spudger to unplug the cable, you wouldn't think it is necessary to take a photo for this step to make our lives much easier!!!

    happylake - Reply

  6. Remove the Panel on the left side exposing the wiring connectors for the top of the printer After dissconecting the connectors remove the whole top of the printer and place it safely out of the way
    • Remove the Panel on the left side exposing the wiring connectors for the top of the printer

    • After dissconecting the connectors remove the whole top of the printer and place it safely out of the way

    you forgot to mention that the black and red connector does not pull out.. stupid idiot who wrote this!

    happylake - Reply

  7. Remove the 15 screws to the cover Remove the left and right side covers Remove the left and right side covers
    • Remove the 15 screws to the cover

    • Remove the left and right side covers

  8. Remove the front corners by gently pulling upwards Open the back paper jam cover.
    • Remove the front corners by gently pulling upwards

    • Open the back paper jam cover.

  9. Lift off the cover and put aside out of the way Lift off the cover and put aside out of the way
    • Lift off the cover and put aside out of the way

  10. Slide the clear print head guide wire off the tab on the right side *note: Put on gloves if you haven't already.  It can get messy. *note: Put on gloves if you haven't already.  It can get messy.
    • Slide the clear print head guide wire off the tab on the right side

    • *note: Put on gloves if you haven't already. It can get messy.

  11. Using a spudger, press down on the plastic housing of the park carriage that the print head rests on. Slide the print head to the left freeing it to move Slide the print head to the left freeing it to move
    • Using a spudger, press down on the plastic housing of the park carriage that the print head rests on.

    • Slide the print head to the left freeing it to move

    This can also be done in very beginning by keeping the printer on. Open the panel and pressing the stop button for 5 seconds. The printer head should align itself to center.

    Anish - Reply

  12. Slide the print head left until it is at the end of the rail. You can feel it release (lift upwards when it aligns with the cut out notch) Push the print head unit towards the back of the device and lift the unit from the back rail Using the spudger, press the spring section of the white pulley
    • Slide the print head left until it is at the end of the rail. You can feel it release (lift upwards when it aligns with the cut out notch)

    • Push the print head unit towards the back of the device and lift the unit from the back rail

    • Using the spudger, press the spring section of the white pulley

    • Release the conveyor from the pulley while the spring is still compressed

    • Remove the conveyor from the gear on the other side of the device

    My advice? DON'T purchase a brother printer. In as little as a month after your warranty is up, BROTHER Customer Service WILL DO NOTHING TO HELP YOU. I repeat, they will DO NOTHING TO HELP YOU. Brother Pri nters ARE A MONEY PIT just to keep them maintained, and if you don't print some misc. color print pages on "off" days that you don't use it, the print nozzles start to build up with dried ink. Now I know this posting is old but maybe I'll get a response. Step 13- am I to assume that you put the drops of h2o on folded paper towel b4 you rest the print head assembly on it? What does the paper towel/print head assembly rest on? Does it rest on the "park position"? Also, I am opting to do the shorter step as stated by F. Silva, in you comments section. I am aware that his is not a guide, per-say, and I will take that into account. Thank you in advance for your time.

    Ell norris - Reply

  13. How to clean with paper towel Tear a single sheet of paper towel in half. Fold the sheet in half several times until it is about 1/2 inch wide. Put a few drops of distilled water on top of the paper towel and lay it in the trough under the print head,.  Move the print head  over the towel and let it sit for at least 15 minutes. This will soften the ink on the print head.
    • How to clean with paper towel

    • Tear a single sheet of paper towel in half. Fold the sheet in half several times until it is about 1/2 inch wide.

    • Put a few drops of distilled water on top of the paper towel and lay it in the trough under the print head,. Move the print head over the towel and let it sit for at least 15 minutes. This will soften the ink on the print head.

    • Move print head assembly back to its resting position. You will probably notice that the paper towel now has one big black blob of ink on it. (There is so much excess ink on the print head that all the colors are mixing to make black.)

    • If you cannot clearly see individual colors, then dampen another spot on the paper towel and move the print head back over the newly dampened spot on the paper towel. Continue repeating this until you see all the individual colors.

    • *note: when reassembling be certain to move the print head back to its resting position (the extreme right side above the park carriage)

Conclusion

To reassemble your device, follow these instructions in reverse order.

8 other people completed this guide.

crystalbic

Member since: 08/22/2015

324 Reputation

1 Guide authored

13 Comments

Thanks for the guide. But I don't think you need to tear apart the printer to do that, just start a print cycle and when the printhead moves, plug the printer off. then you can freely move the printhead and put the paper towel under it.

Filipe Silva - Reply

Thank you! Thank you! I was getting no magenta ink at all - I tried this, took me 2 minutes and viola! It works perfectly now! Thank you!!!!!

Kris Smith -

Yes! Best comment ever! Saved me so much work. Let it sit 15 mins, instant success did 1 Cleaning and perfect printing.

Sergio Camano-Valencia -

Thank you Filipe Silva! You have saved two hours of futility in my life. This worked well to allow for printing again.

bbinbaltimore31 - Reply

your idea is admirable I also do one of this particle with my printer head I made a vacume box on which printer head can be fix over with rubber bands to make airtight as when the air is sucked out from the box the the ink itself open the nozzles and after cleaning it with paper towel replace in its original position then the collected ink in the box should be clean for next use .... The box is 15x5x3.5 cm with side tube to suck air.

Vinod Kumar Sharma - Reply

Wish I had read the comments before I removed the display cover! UGH!!!!!!!!!!!! However the method of cleaning described in step 16 of just putting the paper towel under the print head with distilled water did wonders for my problem! Thanks!

Linda Townsend - Reply

sir mera printer t500 hai black ink print out nhi nikal raha hai help sir kya karun

www.786aamir@gmail.com

Aamir siddiqui - Reply

I have Brother DCP-T700W whose color nozzles seem to have got clogged. Auto cleaning did not solve. I want to detach the print head and unclog the clogged nozzles. Could you please provide me the procedure to detach the print head?

khadgarai286 - Reply

Thank you for such helpful post! I did something wrong and now I get Unable to clean 30 Error.

Do you happen to know the reason. I couldn’t any on internet.

Anish - Reply

Is it OK to just use demineralised water or does it have to be distilled?

Ian Turnbull - Reply

Saved me a $200 geeks quad plan and a $150 shop fee. 15 mins with a wet napkin. I still can't believe it!

Sergio Camano-Valencia - Reply

I am so happy to have run into this article and Felipe Silva’s comment. I used warm (hot out of the faucet, but warm by the time I got it in there) tap water on a paper towel and it worked like magic. Despite many cleaning cycles I was getting only about half of the jets firing in the test print and after this method of cleaning all colors were firing 100%. I suppose if I had to do this every day I would use special water (distilled, demineralized, or de-ionized) to avoid scale buildup, but for a once a year process I have no concern using tap water.

David Coyle - Reply

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