Introduction

This guide will require removal of 13x7mm screws.

Image 1/2: Now remove all 13 screws on the back, which are marked by the red and orange circles. Image 2/2: Now remove all 13 screws on the back, which are marked by the red and orange circles.
  • Flip laptop upside down and remove 4 rubber stoppers that are covering screws. The rubber stoppers are indicated by the orange circles.

  • Now remove all 13 screws on the back, which are marked by the red and orange circles.

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Image 1/3: Gently lower the keyboard towards you to expose the wires attached beneath. Image 2/3: Gently lower the keyboard towards you to expose the wires attached beneath. Image 3/3: Gently lower the keyboard towards you to expose the wires attached beneath.
  • Using a plastic opening tool or the spudger, separate the keyboard from the frame of the laptop.

  • Gently lower the keyboard towards you to expose the wires attached beneath.

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Image 1/3: Lift the white flap in the right red rectangle and pull the blue ribbon towards you until it is disconnected. Image 2/3: Lift the white flap in the right red rectangle and pull the blue ribbon towards you until it is disconnected. Image 3/3: Lift the white flap in the right red rectangle and pull the blue ribbon towards you until it is disconnected.
  • Lift the black flap in the left red rectangle and pull the blue ribbon towards you until it is disconnected.

  • Lift the white flap in the right red rectangle and pull the blue ribbon towards you until it is disconnected.

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Image 1/1:
  • Lift keyboard slightly and remove the strip that is taped to the bottom of the keyboard. The tape has no function other than to keep the wire tucked away.

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Image 1/1:
  • Keyboard is now free from the laptop and can be placed to the side.

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Conclusion

To reassemble your device, follow these instructions in reverse order.

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Wilfredo Ramos

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8 Comments

In the black variant of this model I found that there are two screws under the rubber feet near the hinge.

Justin Cowen - Reply

Super easy repair, keep track of your screws and be very careful with ribbon that connects keyboard and Touch pad.

Terry - Reply

This was very close to a similar HP Chromebook I had to repair recently. Such a beautiful and simple process. I cleaned the keyboard connectors and everything functioned perfectly after I was done. The whole process took about 30 minutes (allotting 10 minutes to find my rubbing alcohol that my wife hid from me).

Josh Bollman - Reply

Any idea how to get the replacement keyboard?

Pawel Wozniak - Reply

At the top of this page under "Relevant parts" there is a link to purchase the keyboard replacement.

Kevin Piper -

Purchased a Chromebook like this one at a garage sale. The previous owner stated that several keys didn't work. I used this guide to dis-assemble and clean it, re-seated the keyboard connector and now it works perfectly. Thank you for this excellent guide.

Steven Sizelove - Reply

Very helpful! This was way easier than I thought it would be. I agree with Justin, though. I have a white/green model (14-x015wm model) and I had to remove the two rubber feet which are at the top of the image (closest to the screen) in order to remove two more screws.

Patrick Maguire - Reply

In my unit, the issue was with the keys directly over the CPU fan. The backing did not provide enough support when pressing the keys. I taped a support mesh plate behind the keyboard (held in place by electrical tape). Now, it seems to provide the necessary support that the plastic mesh could not.

btaira - Reply

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