Introduction

This guide will walk you through the replacement process of a defective or broken keyboard on your HP Chromebook 11 G4. Removing the keyboard is also the basic step to accessing all of the other internal components.

  1. Position the closed Chromebook with the rubber pads are facing up.
    • Position the closed Chromebook with the rubber pads are facing up.

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  2. Slide the flat end of the spudger under the rubber pads at the upper right-hand and the upper left-hand corners.
    • Slide the flat end of the spudger under the rubber pads at the upper right-hand and the upper left-hand corners.

    • Pry off the rubber pads to reveal a screw under each pad.

    • The rubber pads are attached with a strong adhesive. The force applied may damage the pads.

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    • Remove the eleven 6mm Phillips #1 screws.

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    • Flip over the Chromebook and open it.

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    • Insert the flat end of the spudger between the bottom body of the Chromebook and keyboard body.

    • Slide the spudger along the gap, applying downward pressure to separate the two components.

    • You should hear popping sounds as you slide the spudger along the edge.

    • If the spudger gets stuck while sliding, simply slide the spudger back for a bit, and continue sliding forward.

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    • Lift the bottom of the keyboard assembly to reveal the internal components of the device.

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    • Use the pointed end of the spudger to flip up the black tabs on the two ZIF connectors located on the motherboard.

    • Disconnect the ribbon cables from the motherboard by gently sliding them out of their sockets.

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    • Remove the keyboard assembly by lifting it off the laptop base.

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Conclusion

To reassemble your device, follow these instructions in reverse order.

One other person completed this guide.

Jair Herrera

Member since: 04/26/2017

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Cal Poly, Team S16-G5, Banghart Winter 2018 Member of Cal Poly, Team S16-G5, Banghart Winter 2018

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One Comment

How do you remove the keyboard from the assembly though? And I wish there was a mention of the fact that the heat sink is attached to the keyboard assembly.

Kyle B - Reply

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