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Introduction

If your HMD Barbie Phone (model number TA-1420) is missing a number on the keypad, the symbols are scratched off, or the phone is not typing, you may need to replace the keypad. The keypad is one unit and not multiple separated keys, so if an individual key is damaged, the entire unit needs to be removed. Follow the steps in this guide to remove the keypad.

Before starting this guide, view our troubleshooting page to rule out any other causes for keypad malfunction:

HMD Barbie Phone Keyboard Not Typing

Before starting this guide, fully power off the phone.

What you need

Step 1 Battery

HMD Barbie Keypad Replacement, Battery: step 1, image 1 of 3

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HMD Barbie Keypad Replacement, Battery: step 1, image 3 of 3

Fully power off the phone.
Remove the backplate by gripping it around the edges and pulling away from the phone.

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Step 2

HMD Barbie Keypad Replacement: step 2, image 3 of 3

Grip the battery from the top and pull away from the phone.
Ensure there is no swelling or damage to the battery. A swollen or damaged battery can be a fire hazard.

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Step 3 Inner Backplate

HMD Barbie Keypad Replacement, Inner Backplate: step 3, image 1 of 1

Remove the six 5mm screws using the T5 Torx screwdriver.

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Step 4

Remove the backplate using an opening tool.
Find an opening on the phone that makes it easiest to remove the backplate. Any side of the phone will work.

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Step 5 Motherboard

HMD Barbie Keypad Replacement, Motherboard: step 5, image 1 of 3

HMD Barbie Keypad Replacement, Motherboard: step 5, image 2 of 3

HMD Barbie Keypad Replacement, Motherboard: step 5, image 3 of 3

Use the opening tool to remove the clear plastic clip near the hinge of the phone securing the motherboard.

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Step 6

HMD Barbie Keypad Replacement: step 6, image 3 of 3

The video ribbon is connected to the motherboard with a flat-topped, low profile connector. It is also secured with a piece of tape.
Use the tweezers to gently unstick the tape from the motherboard, leaving it stuck to the connector.
Use the tweezers to gently pull up on the connector until it disconnects from the motherboard.
Be gentle as you apply pressure on the tape and connector. These parts shouldn't take too much force to remove.

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Step 7

HMD Barbie Keypad Replacement: step 7, image 3 of 3

Beginning at the corner near where the video ribbon is located, insert an opening pick between the green motherboard and the pink housing.
Slowly work your way around the motherboard until it loosens enough that you can use your fingers to remove it.

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Step 8 Keypad

HMD Barbie Keypad Replacement, Keypad: step 8, image 1 of 3

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HMD Barbie Keypad Replacement, Keypad: step 8, image 3 of 3

Push the keypad out of the outer casing from the front of the phone, outward.
You may now replace the keypad with a new one, inserting it where the old keypad was. Make sure to not obstruct any of the holes for screws with the keypad.