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Introduction

This guide gives step-by-step instructions for removing the outer shell of the base to assess the logic board within the phone. After completing this guide, you will have access to the logic board and all other interior parts of the telephone.

What you need

Step 1 Phone Cord

Disassembling General Electric Telephone 2-9710A Base Shell, Phone Cord: step 1, image 1 of 2

Disassembling General Electric Telephone 2-9710A Base Shell, Phone Cord: step 1, image 2 of 2

Unplug the device before proceeding.
Using a plastic opening tool, remove the phone cord from the phone jack at the base of the headset.
To release the cable, gently press down on the top plastic tab of the connector.

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Step 2

Disassembling General Electric Telephone 2-9710A Base Shell: step 2, image 3 of 3

Remove the 7.5 mm screw.
Remove the screw cap.
Pull up the phone cord to remove it from the base.

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Step 3 9V Base Battery

Disassembling General Electric Telephone 2-9710A Base Shell, 9V Base Battery: step 3, image 1 of 2

Disassembling General Electric Telephone 2-9710A Base Shell, 9V Base Battery: step 3, image 2 of 2

Start by flipping over the device and locating the battery compartment door.
Remove the battery compartment door by applying thumb pressure to the area indicated on the battery door.
Remove the battery from the phone.
Start by inserting your new 9-volt battery in the correct orientation.
Once you have inserted your new 9-volt battery, turn over your device and start dialing in phone numbers or playing the radio to make sure everything works.
If your device does not turn on, it is likely that the battery isn't seated in the proper way.

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Step 4 Remove Volume Dial

Disassembling General Electric Telephone 2-9710A Base Shell, Remove Volume Dial: step 4, image 1 of 2

Disassembling General Electric Telephone 2-9710A Base Shell, Remove Volume Dial: step 4, image 2 of 2

Ensure the phone is unplugged from the phone jack and the electrical source.
Locate the volume dial on the right side of the telephone.
Remove the volume dial by gently grasping it and pulling it away from the base.

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Step 5 Remove Screws on the Back

Disassembling General Electric Telephone 2-9710A Base Shell, Remove Screws on the Back: step 5, image 1 of 1

Remove the three 12 mm screws with a Phillips #1 screwdriver.
Remove the three 18 mm screws with a Phillips #1 screwdriver.

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Step 6 Pry the Back Off

Disassembling General Electric Telephone 2-9710A Base Shell, Pry the Back Off: step 6, image 1 of 2

Disassembling General Electric Telephone 2-9710A Base Shell, Pry the Back Off: step 6, image 2 of 2

Pry off the base shell using a plastic opener tool.
Set the shell aside.
You now have access to the internal components of the General Electric Telephone 2-9710A.