Introduction
If your connection is good between the camera and cellular device, but you can not hear the person you are communicating with through your phone. This means that the mic most likely needs to be replaced.
What you need
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Use a wrench to loosen up the stand from the back in order to hold the NetCam more comfortably.
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Tool used on this step:Tweezers$4.99
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Use tweezers to gently pull out the white attachment from the port.
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Use your fingers to pull out the white attachment from the tan port on the front of the board a little.
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Conclusion
To reassemble your device, follow these instructions in reverse order.