If you experiencing problems listed in the troubleshooting guide, you can replace the hard drive. The hard drive stores the operating system (Chrome OS), along with saved files and pictures. Installing a new hard drive will require reinstalling Chrome OS and backing up your local files.

  1. Place the laptop on a flat surface with the bottom side facing up.
    • Place the laptop on a flat surface with the bottom side facing up.

    • Place the tip of a spudger or finger into the hole on the battery release slider.

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  2. Use the spudger to move the slider to the right and hold it there.
    • Use the spudger to move the slider to the right and hold it there.

    • With the slider held, use your other hand to pull the battery back away from the laptop.

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    • This step will void your device warranty.

    • Use the screwdriver to pierce the warranty sticker.

    • Unscrew and remove the #0 6mm Phillips screw and set it aside.


    If I replace the chrome os Hard drive with one that has a Linux distro already installed will the linux work normally or is there something built in to stop it.

    It's something I do with an old dell I use for checking out distros.



    jack martin - Reply

    I guess it's too late to answer this question now, but C710 is not IBM PC-compatible so standard linux distros do not run normally on it without any modifications.

    You can flash a IBM PC-compatible bootloader(coreboot+SEABIOS) on it to run other linux distros.

    cdac1234 -

    Any suggested source for getting the 4 Gb RAM upgrade? Does this RAM have a model number?

    rwells78 -

    What is the hard drive called, or it's specific name, so that I may search around for a replacement, before taking my laptop apart?

    Jennifer Munoz - Reply

    Mine is a Seagate ST320L T020

    Marshall Gates -

    do not so what the second picture shows and leave the battery in!

    brayton1234567 - Reply

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    • Slide the back panel towards you. The best spots to place your fingers are on the bumpers.

    • Lift on the front edge to remove the panel.

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    • The hard drive assembly is attached to the laptop by a ribbon cable. Only lift the side of the drive facing you about an inch above the laptop. If you tear the ribbon cable the laptop will need to be serviced by a professional.

    • Use one finger to lift up the hard drive assembly from the bottom left corner.

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    • Hold the hard drive assembly keeping the end closest to you near the laptop. It's ok to tilt the far end of the drive up towards you.

    • Unscrew the two silver #0 3mm Phillips screws on the left and right sides of the hard drive.

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    • Hold the base of the hard drive in your right hand.

    • Use your left hand to pull the hard drive away from its housing. Don't let the housing tug on the ribbon cable.

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To reassemble your device, follow these instructions in reverse order.

16 other people completed this guide.

Bradley Pavy

Member since: 09/30/2013

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Cal Poly, Team 13-3, Forte Fall 2013 Member of Cal Poly, Team 13-3, Forte Fall 2013


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Attempted to upgrade my C710 with the:

PNY XLR8 SATA 120GB 6Gbps 2.5-Inch Solid State Drive SSD9SC120GMDF-RB

Didn't fit.

Unfortunately, one corner of the SSD --near the SATA-connector-- interferes with a screw on the motherboard/chassis. And then the laptop cover cannot be re-attached.

Hope this comment saves someone some grief.

Kevin B - Reply

Not sure I understand.


When Ze -

Seems its still not clear what brand/size of SSD that you can upgrade to? 60GB? 120? 480?

When Ze -

Bootable flash drive did not get the C710 working until I reseated the HDD. Never would have known about the hidden screw unless I read this,


Ray Osborne - Reply

Unit requesting recovery even after carrying out the listed procedure,tried to upgrade to a 128 ssd but won,t, reinstalled hhd after viewing folders on another computer and the unit finally booted again into chrome screen. Would still like to install ssd drive

cabotstephen - Reply

I had the hardware error : 0x48 No device found. The acer CustomerSupport asked me to take the chrome book to the hardware repair shop for checking the drive, which might be faulty. I just read the steps mentioned in this article can opened the back panel of the chrome book. Just checked the HD cable connection to the motherboard, just unplugged it and put it back. That's it and the chrome book is working fine now, I didn't need the recovery USB too. Thank you for posting this article on the chrome book

paraggulwani - Reply

My hdd was “missing.” I did this and replugged in the ribbon. Now my computer is back.

Malcolm Mills - Reply

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