Surface Laptop SE English Service Guide

Surface Laptop SE Service Guide

Disclaimer of Warranties and Limitation of Damages

All information, content, materials, and products made available in or in conjunction with this Guide are provided by Microsoft on 'as-is' and 'as available' basis, unless otherwise specified by Microsoft in writing. Microsoft makes no representations or warranties of any kind, express or implied, as to the information, content, materials and products included or otherwise made available to you or accompanying this Guide unless specified in writing. You expressly agree that your use of the information, content, materials, and product in or accompanying this Guide is at your sole risk.

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Notice

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This document and the information it contains are subject to change without notice. You can find the latest information on Surface device servicing and repair at https://aka.ms/surfaceservicing. Always consult the most up-todate information available before performing device servicing or repair.

©2023 Microsoft Corporation. All rights reserved.

Document Part Number: M1196226_RevC

Contents

Table Caption: This table is a table of contents for a service manual, detailing various sections such as introductions, device information, safety precautions, parts lists, troubleshooting, and specific component replacement procedures.

Table Caption: This table is an index or table of contents for a service manual, outlining the various component replacement processes with corresponding page numbers.

Introduction

This Service Guide (Guide) provides instructions for repairing Microsoft Surface devices using genuine Microsoft parts. It is intended for technically inclined individuals with the knowledge, experience, and specialized tools required to repair Microsoft devices.

IMPORTANT: Read this Guide in its entirety before starting any repairs. If at any point you are unsure or uncomfortable about performing the repairs, as detailed in this Guide, DO NOT proceed. Contact Microsoft for additional support options.

WARNING: Failure to follow the instructions in this Guide; use of non-Microsoft (non-genuine), incompatible, or modified replacement parts; and/or failure to use proper tools could result in serious personal injury, death, and/or damage to the product or other property.

Device Identity Information

Surface Laptop Models

2016 - Surface Laptop SE

Surface Support - Laptop: Link

Surface Laptop Technical Specifications: Surface Laptop SE

The model and serial number for Surface Laptops are on the bottom center closest to the display hinge point.

Glossary of Terms

The following terms are used throughout this guide.

• feet or foot - Non-Skid Foot Pads
• C-cover -Keyboard Trackpad Assembly
• Motherboard (PCBA) - Printed circuit board with the primary processor, memory, and other integrated components.
• AB-cover - Display Assembly or AB-Cover Display Assembly
• BMR -Bare Metal Recovery refers to the clean imaging process.
• Back cover or chassis or D-chassis or D-bucket - Device bottom case
• SDT -Surface Diagnostic Toolkit
• ESD -Electro-Static Discharge
• FPC -Flexible Printed Circuits connections.
• FRU - Field Replaceable Units are sub-system components such as the C-cover, AB-cover, and rSSD sold or made available by Microsoft, available to ASP Partners.
• Commercial Spares/CRU - Customer Replaceable Units are sub-system components such as the C-cover, AB-cover, and rSSD sold or made available by Microsoft, available to commercial customers for repair by a skilled technician.
• IPA - Isopropyl alcohol which should be used to clean adhesive from device as detailed within process steps. Use 70% IPA in all cases.

General Information, Precautions, Warnings

• This symbol identifies important safety and health information in this guide.
• This symbol identifies important information in this guide.
• This symbol identifies important cautions in this guide.

Service Tools

Microsoft Recommended Service Tools

• ESD-safe battery cover

Microsoft Provided Software Tools / References:

• Surface Diagnostic Toolkit Configuration Files
• How To: Update Surface device firmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and firmware
• Download: Surface Data Eraser
• Download: Surface Imaging Tools

Standard Service Tools:

• Anti-static wrist strap (1 MOhm resistance)
• ESD-safe benchtop
• USB Thumb drive
• Spudger tool
• Plastic opening tool
• Phillips driver PH0
• Torx T6 driver
• 2 Small suction cups
• Isopropyl Alcohol Dispenser bottle (use 70% IPA)
• Cleaning swabs
• ESD-safe tweezers
• Lint free cleaning cloths

The tools identified on this list can be purchased from many different commercial sources, including but not limited to Amazon.com; iFixit; Chemdex, and other vendors. Refer to the ASP Guidebook for Microsoft tools.

General Safety Precaution

Always observe the following, general safety precautions:

• Opening and/or repairing any electronic device can present a risk of electric