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W10632338 Reve
| TECHNICAL SERVICE POINTER | For Immediate Attention of Your Service Department | |
| Technical Service Pointer #: W10632338E Action Required: Informational/Mandatory Date September, 2019 Remove & Replace W10632338D | Refrigeration Products | |
Brands Affected
Whirlpool $ ^{\textregistered} $
KitchenAid $ ^{\circledR} $
JENNAIR
MAYTAG
ALL POINTERS ONLINE:
https://www.servicematters.com/
Amana, JennAir, KitchenAid, Maytag & Whirlpool Refrigerators Ice Build-up in Bottom of Freezer
Amana
This notification is a Service Notice only. This is not a Recall.
To receive pointers by email, or to edit or delete a current email address, go to https://www.servicebench.com/
Models:
See attached pages
Serial Numbers: KY01 - K333
Possible Concern:
It is possible that consumers may experience defrost water not draining. This may cause ice build-up in the freezer bottom. Depending on circumstances, water leakage to the outside of the refrigerator may also occur. Consumer Contact number (888-900-7957)
Potential Cause: Several causes are possible for icing in the bottom of the freezer, including but not limited to for example, defrost circuit malfunction or circuit open, fan malfunction, drain pan damage, or clogged drain tube (from food or other debris). Depending on circumstances, the pinched end on the duck-bill drain tube can clog from dust and debris drawn in from the kitchen environment. This causes defrost water to collect and freeze in the bottom of the freezer.
Correction:
If the cause of the issue is determined to be a clogged duckbill drain tube, clean the entire defrost drain tubing. Then Order and install Service Kit W10619951 with provided instructions. The service kit contains a "P Trap" drain tube and a Duck Bill. The P trap will be installed for French Door products. The Duck Bill will continue to be used for Top Mount products. For French Door products, "P Trap" drain tube designed to prevent blockage.
Applicable Special Projects:
If the cause of the issue is determined to be a clogged duckbill drain tube, for models identified in this Service Pointer, falling within the designated serial range, labor and/or parts may be charged in the following manner:
S38211 Duck Bill - 100% Labor 100% Part Coverage - Less than 3 Years
S38230 Duck Bill - 65% Labor 100%Part Coverage - Between 3 to 4 Years
S38271 Duck Bill - 50% Labor 100% Part Coverage - Between 4 to 5 Years
S38253 Duck Bill - 100% Parts Coverage More than 5 Years.
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| SERVICE TECHNIQUE BULLETIN | Pour communication immédiate avec le | |
| Bulletin technique no #: W10632338E Action : À titre d'information/ obligatoire, Retirer et remplacer W10632338D, | Produits de réfrigération | |
| Marques concernées | Accumulation de glace au fond du congélateur pour les réfrigérateurs Amana, Jenn-Air, KitchenAid, Maytag et Whirlpool | ||||
| MAYTAG® | Causes possibles : Différentes raisons peuvent expliquer l’accumulation de glace au fond du congélateur, incluant, mais sans s’y limiter, un mauvais fonctionnement du circuit de dégivrage ou un circuit ouvert, un mauvais fonctionnement du ventilateur, un plateau d’écoulement endommagé ou un tube de vidange obstrué (par des aliments ou d’autres débris). Selon la situation, l’embout pincé à clapet antiretour du tube de vidange peut être obstrué par de la poussière et des débris se trouvant dans la cuisine. Ceci cause l’accumulation de l’eau de dégivrage et sa congélation dans le fond du congélateur. | ||||
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Page 1Models: Modèles Modelos: ☐ Page 4$ ^{®} $ Marque déposée de Whirlpool, États-Unis d'Amérique, KitchenAid, États-Unis, Jenn-Air, États-Unis d'Amérique ou Maytag Properties, LLC ou ses sociétés liées. © 2019 Tous droits réservés. 
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