Logitech WIRELESS HEADSET MONO H820E Repair Help: Learn How to Fix It Yourself.

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Author: Tim Asp (and one other contributor)

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The Wireless Headset Mono H820e is a business-oriented single-ear wireless headset from Logitech designed for call-center and office environments. It features a noise-cancelling microphone, on-ear controls and a USB wireless transceiver for PC connectivity. The unit is built from durable ABS plastic with reinforced metal headband elements and resilient ear-cup materials to withstand daily professional use. Key features include long wireless range, rechargeable battery, and compatibility with common softphone platforms.

The Logitech WIRELESS HEADSET MONO H820E can be identified by its model number (M/N A-00049). The model label is on the underside product label. The device’s serial number (S/N) appears nearby on the same label.

Manufacturer: Logitech
Model Number: H820e (Mono)
Form Factor: On-ear, single-ear (mono) wireless headset
Connectivity: USB wireless transceiver (proprietary Logitech wireless)
Microphone: Noise-cancelling boom microphone (flexible boom)
Battery: Rechargeable lithium-ion battery (user-replaceable in-field with disassembly)
Wireless Range: Up to ~30 m (100 ft) typical office range
Materials: Durable ABS plastic housing with reinforced metal headband inserts and resilient ear-cup foam/PU padding
Compatibility: Designed for PC softphones and unified communications platforms (USB audio)
Weight: Lightweight — approximately 30–60 g (headset only, typical mono headset range)

Common repair-relevant faults are battery failure (won't hold charge), intermittent wireless connectivity or audio dropouts, and microphone failure. Diagnose by checking/charging the battery, testing with the USB transceiver on another PC or port, re-pairing the transceiver, and inspecting the microphone boom and internal wiring for breaks or loose connectors.

For additional troubleshooting help, visit: Contact Logitech Support via https://support.logi.com for product assistance and warranty processing.

Typically covered by a limited 1-year hardware warranty; check Logitech region-specific warranty pages for exact terms and claim procedures.

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