These are some common tools used to work on this device. You might not need every tool for every procedure.
HTC HD7 Troubleshooting ¶
Buttons are stuck ¶
The camera, volume, or home button is stuck and or unresponsive.
Check the power ¶
If the phone is dead, these buttons will be unresponsive to user interactions
Buttons are not bouncing back ¶
Jiggle the buttons back and forth for a quick fix as they can stick to the inside of the case. if jiggling doesn't work, investigate the section of the guide on Buttons to fix them.
Nothing happens when pressing buttons ¶
There might be something wrong with the circuit board if the power is on and the buttons are unresponsive. Check the guide on how to investigate the board and see if there is a disconnection between the button and the board/circuit.
Replacing the battery ¶
The phone will not hold a charge as the product says it should, or there is a problem with the heat of the battery.
The phone overheats ¶
Phones can overheat when the product outlives the expected life of the device. In this case, replacing parts of the phone like the battery which is in the back of the phone under the larger black part of the case. Find the correct battery for the phone and make sure the phone is off when removing the battery.
Short lived battery life ¶
The device needs a new battery. Replace the battery on the phone in the back under the larger black part of the case. Find the correct battery for the phone and make sure the phone is off when removing the battery.
Stand is not working ¶
Either the phone stand on the back will not stay open or close properly, or the stand is broken on the back of the phone.
The stand will not stay shut or open ¶
Remove the back of the device by prying the back open and removing the screws to expose the phone. Now work with the back of the phone and remove the two screws that hold the stand in place. Slide the stand out of the phone and investigate if the spring that is not working.
The stand broke ¶
Remove the back of the device by prying the back open and removing the screws to expose the phone. Now work with the back of the phone and remove the two screws that hold the stand in place. Slide the broken stand out of the phone. Slide the new stand into the phone and screw everything back into place.
Phone is unresponsive ¶
After providing power for long periods of time and the phone still turn on. There may be an issue with the motherboard.
Bad motherboard ¶
A general solution which is difficult to remove and voids the warranty is to open the phone and check the interior of the device. If there is an issue with the device that is not on the surface, it may be the motherboard will need to be replaced after either breaking or overheating. Check the guide on how to extract the motherboard out without damaging the device.
Case needs replacing ¶
There is a crack in the case, an issue with a protruding case, wear or tear on the exterior of the back.
Cracked case ¶
Either fix the issue with 2 solutions given or remove and replace the back. Taping the back of the phone where the crack occurred is a quick solution. Glue is another solution that requires removing the back of the case and gluing the crack to avoid further exterior damage. Remove the 2 backs of the case by prying them open and replace what was needed.
Protruding back ¶
The back of the phone sticks out in an unusual manner which is fixed by removing the back of the phone and identifying if it's the case wearing down, or if there is something stuck in the case. Remove the 2 backs on the case and replace the back needed or clean the slots where the case snaps to the back.
Background and Identification ¶
Additional Information ¶
The screen makes up most of the phone when turned on – apart from a thin strip of glass at the bottom that holds the touch-sensitive buttons, this is very much all about the screen, which makes sense when you consider how massive it is.
Our only gripe is that it's not an OLED screen – the Samsung Omnia 7 has the edge on the HD7 on screen quality, and we would have loved the vibrancy of that tech at this screen size.
There is speakers either side of the HD7's screen. When you're watching movies on the go, and want to annoy your fellow train commuters, this is the way to do it (we prefer the headphone option – call us mental for that).
What's interesting is the 3.5mm headphone jack is on the bottom of the phone – it's a sculpted option and headphones fit in nicely. Some people like it there, but given most phones have it at the top, it's hard to get used to the fact the phone feels upside down in your hand.
The 5MP camera on the back is a little more tech-heavy than its brothers, offering a dual-LED flash that can also be used as a video light when capturing HD video at 720p.