HP LaserJet P2015

• HP: Manuals
• HP: P2015 Support

The HP P2015 series is known for failing formatter board failure problems. This problem becomes more likely to pop up as the printer ages and sees regular use.

Note: While these are common symptoms, they do not always failure the same way. As such, consider these starting points to troubleshoot a failing printer.

• The printer lights are stuck on
• False paper jams
• NIC failure (Network only)
• Computer connection problems
  • This can also indicate a cable or driver failure. Try these fixes before assuming a bad formatter board.

No. The board may work after a reflow, but this is temporary. Once this problem comes up, there is no permanent fix. Repaired boards are also prone to the same problem - even if lead solder is used.

HP no longer makes parts for this printer, so there are no supplies of new boards available outside of NOS parts. Even if the part was available, it often fails the same way. Due to the problem being unrepairable without a new formatter board, these printers are usually unrepairable due to economic issues.

The primary reasons for failure appear to be related to 2 problems:

• Lead-free solder

These printers use first generation lead-free solder, which has more reliability issues than leaded solder. The solder on the board has a tendency to expand and crack, which eventually causes the printer to fail.

Because the problem is caused by a bad chip, the only permanent fix to get the printer working is a replacement formatter board. This fix is not cost-effective.

• Lack of heatsinks

HP did not use heatsinks on the processor or NIC from the factory. These chips run somewhat hot on these (later resolved on the Pro 400 series) and this doesn't help. As the chips heat up, the solder eventually fails from microfractures in the structure. If the printer works, it may be salvageable with a stick-on heatsink to get some of the heat away from the chip. This did not occur in later models at the same rate due to better solder (and more efficient chipsets).

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HP LaserJet P2015 Series Service Manual

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HP LaserJet P2015 Series Service Manual

HP LaserJet P2015 Series Service Manual

HP LaserJet P2015 系列 用户指南

HP LaserJet P2015 Series User Guide

HP LaserJet P2015 Getting Started Guide (EN, BG, HR, CS, HU, KK, PL, RO, RU, SR, SK, SL, TR, UK, AR)

HP LaserJet P2015 Series Service Manual

HP LaserJet P2015 Printer Series Product Data Sheet

HP LaserJet P2015 Printer Series Datasheet

HP LaserJet P2015 Series Guida dell'utente

HP LaserJet P2015 Printer Series Product Data Sheet

HP LaserJet P2015 Series Guía del usuario

HP LaserJet P2015 Series Benutzerhandbuch

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HP LaserJet P2015 Getting Started Guide (EN, ZH, ID, KO, TH, VI)

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HP LaserJet P2015 Getting Started Guide (EN, FR, DE, IT, ES, DA, CA, NL, ET, FI, EL, LV, LT, NO, PT, SV, TH)

HP LaserJet P2015-serie Gebruikershandleiding