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Repair, disassembly, and troubleshooting information for the Xbox Series X, Microsoft's 4K gaming console. The Xbox Series X was released alongside its companion console, the Xbox Series S, on November 10th, 2020.

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Xbox Freezing & Audio Stuttering-Tried Everything Except Thermal putty

awhile back, I got a free pre-owned Xbox Series X model (1882) physical disc version. Lately, it’s been freezing and the audio keeps stuttering during gameplay. It happens with any game — for example, I tried playing Gears of War 4, and it froze after about 5–8 minutes.

At first, I thought the issue was with the fan. I cleaned the Xbox with compressed air and even replaced the fan with a genuine one. Later, I opened it up again and applied new thermal paste. I’ve worked with thermal paste before and have done it successfully on my gaming laptop, so I don’t think that’s the problem.

However, the issue is still happening. Now I’m considering replacing the old thermal putty since that’s one thing I haven’t touched yet. Has anyone dealt with a similar issue or used thermal putty to fix it? I can’t seem to figure out what’s causing this.

Answer this question I have this problem too

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Hi!

Which Xbox is it? Xbox One Original? Xbox one S?

Gears of War 4 was released for the Xbox One, so it's probably one of them.

Anyway, I think it's the HDD which is causing issues and would replace that one first and then reinstall the software.

Can you let us know which Xbox you are having?

Thanks!

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Sorry, I should have given more details. The Xbox Series X 1882 model.

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No problem at all!

Alright.. I would check with another SSD and see how that goes. Maybe the SSD is getting bad. The problem is that the SSD is locked with a key. Please do not format the SSD as it contains the key. I think cloning will work...

You can find some more info here: https://www.reddit.com/r/XboxSeriesX/com...

Please let me know if you need any guides!

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Funny enough, I recently watch a video of cloning the SSD from IFixit and consider that might be the issue with the console. I will look at the thread you posted. By chance do you have a recommendation for cloner?

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Hi!

What a coincidence!

Well, i know the EaseUS works good. I would give that a try!

Please let us know how it goes!

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Update: Sorry for delay. Work and studying taken a lot of time of my time from this side project. I Recently brought the enclosure to clone the SSD. I did some research on the SSD on Series X and learned there are limited options for NVMe. Thanks for the reddit post. It was very helpful. Probably in next 3 weeks, I will follow up with another posted! Hopefully, I can finally enjoy this Xbox Series X! Play some Gears again!

Btw: I choose from eBay seem to be the general choice when replacing SSD WD M.2 2230 PCIe 4.0 it went for a $100

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