Model A1059 or A1099 / 20, 40, or 60 GB hard drive / touch sensitive click wheel

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Shows a sad face icon and wont turn on.

I was listening to my iPod classic in the car and picked a song and it crashed. Ironically it was Sweet Dreams. But anyways now it shows a sad face icon. I tried resetting it dozens of times and it makes this annoying weird sound and keeps on resetting and resetting even when I don't press a button. I'm selling it on eBay. I hope to fix it by tommorow but I'm not sure exactly how to fix it. HELP PLEASE!!!

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Ok. Thanks for the help.

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Tronfan007, not sure about the weird sound, but I would try and place it in disk mode and see if you can access the drive from there. Without further information, it does sound like a bad hard drive. Of course, try to see if iTunes can find your iPod and try a restore if it does.

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This might sound crazy but does work.

Get a pad of paper or a magazine, Hold the iPod back down and smack it 3-6 times down firmly. Its a stuck hard drive and this will fix it for a while. It may come back but do the same each time, I recommend getting a replacement HDD but this will work for the meantime.

Thanks, Matthew. I hope this helps you out :)

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Matthew thank you soooooo much. I thought the smacking method was a joke but it actually worked perfectly. love it.

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Hi Matthew, I am so grateful for your "smack down" suggestion! It really works!! My iPod Classic crashed and showed the sad face after every reset (hold down menu and home buttons). Also, there was a tick tick weird sound. Your comment about stuck hard drive sounded logic to me. At first I smacked on a pile of papers with the screen facing up and without success. Then I turn it with the screen facing down and used my knuckle to firming gave it few soft "punch" and it came alive and kicking!!! I was about to go to an iPod repair shop and lucky to have chanced upon this. Thanks!!!!!!

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First try to enter into disk mode and connect to itune. If you stuck on not disconnect, hold down the menu and center button to reboot and disconnect the cable when the apple logo appear.

if you can't enter in disk mode, open the ipod and disconnect the hard drive cable for 5 minutes. Reconnect and try to open it.

You could have trouble if the battery is very low...

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Hi everybody, i just buy an ipod video G5 30gb 15 days ago, cheap, about 10$usd because the problem with this was the legend : battery very low, please wait.... so when i open, i saw i little issue in the battery cable connector, 2 pins united with a pellet (i don know the name in english, in spanish is "sarro", google translate said sarro=tartar....) so i buy a new battery but when i connected, my ipod 30gb wake up with a SAD FACE....

How is possible if was working, (interface) good, the only and principal problem was battery... i was trying everything, buton select+menu and right away select+play to put in disk mode the ipod, with this the ipod only get battery charging, and the PC or Mac not detect the ipod like external disk or something... so this isn´t a solution......

I read two things interesting, first theory to fix SAD FACE, is drop the ipod against the floor, from 2 meters or something high... to get the internal pieces from Hard disk unlock.... it sounds like it makes some sense but danger for our ipods....

Second theory, sometimes, when you open frist time an ipod, (first time for the ipod, not for u) some connections get losse in some points, and is a coincidense when you replace a display for example and get a sad face, or like my case, for replace a battery a get the SAD FACE in my ipod video, this sound with sense too...

So i decided to combine this two possible solutions, i open my ipod, disconnect battery, hard drive and the other flex cable to connect in middle of logic board, i wait 5 minutes, and hit a little the hard drive against my other hand, past this, i begin to assemble everything, first the hard drive, second the flex cable who contain the 3.5 jack, last the battery...... and guess what? this method WORKSSS¡¡¡ now this ipod video is working, i restore and i put music and videos to test, and yes, everything is working fine,

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