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Keyboard & mouse not working

I bought a new Inspiron AIO desktop but it arrived with the WiFi dongle broken. I contacted the seller and he arranged for a new dongle to be sent from Dell.

The dongle arrived but I still could connect my keyboard and mouse.

I then contacted Dell customer service and was told that it will never connect because the three items are synced and cannot be replaced.

This seems ridiculous to me and I wondered if this is correct. I have now bought a new set.

Answer this question I have this problem too

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Hi @zipperkarting

Perhaps this may be compatible, with your keyboard/mouse.

Scroll down to find the compatibility list.

If it is then wondering why Dell didn't suggest using it.

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Paul troalic will be eternally grateful.
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