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Dell XPS 15 7590 Laptop with OLED or touch panel.

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Laptop won't wake/power on without power adapter connected.

I got a new battery from iFixit matching the model number of the stock battery installed in my laptop (6GTPY, 97Wh), installed it, and calibrated it. I then noticed that within 2 days the health dropped by >10%, and sometimes the laptop wouldn't be able to wake from sleep without the power cord connected. After turning it on I could see that the battery had plenty of charge. I contacted support and they sent a new battery but this one has the same issue with turning on the laptop. Since this has happened twice now I am unsure if it's a faulty battery and was wondering if there was anything I could do to fix this?

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what are your current battery power settings on the computer?

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I've basically disabled sleep as this issue seemed to occur more often with sleep. So I have all relevant settings for sleep set to never and use hibernate instead. Even for hibernate I have it hibernate after 10 minutes. The Modern Standby causing excess battery drain was also a factor and I switched over to hibernate before getting the new battery to avoid modern standby.

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Hi @johnsalt

If you haven't already done so, try reinstalling the battery drivers.

Press Windows key + R to open a Run command box.

Type devmgmt.msc and press Enter.

In Device Manager, click on the Batteries categories to expand the list.

Right click on Microsoft ACPI-Complaint Control Method Battery.

Click on Uninstall.

Restart the laptop and check.

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