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2010 Ford Edge cd player shuffling cd's,won't play and stuck in

2010 Ford Edge cd player, cd’s shuffling all the time, will not play them and won’t come out of the unit. As soon as the key is turned on to start the cart it starts shuffling.

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i HAVE SAME PROBLEM, AS SOON AS i OPEN THE DOOR THE CD PLAYER TRIES TO INITIALIZE AND WON'T PLAY AND I CAN'T GET THE CDS TO EJECT. THIS STARTED WHEN I REPLACED THE BATTERY. HOW CAN I GET THE CDS TO EJECT?

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I have the same problem on my 2009 Edge, Roy. Wish someone would jump on here and comment. I realize your post is from awhile back but did you ever get this figured out? Thanks

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roy beaushaw will be eternally grateful.
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