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Support and repair information for JBL E25BT wireless in-ear headphones.

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Why aren't the earphones charging?

When the earphones are connected to the charger the usual white light switches on and stays like that for 2 seconds and then disappears again. This happens every time I plug it in. The usual light disappears after 2-3 seconds.

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Try reseting them.

  • Power off your earphones.
  • Press and hold the power button for more than 5 seconds.
  • The light will blink and then you’ll be notified.
  • Pair it with any new device.

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2 Comments:

They aren't powering on. The only light I see is the white one which stays for 2-3 seconds just after plugging it to charge. I tried holding the power button for 10+ seconds but there was no indication of them resetting.

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@Miz Uh oh... Have you tried powering them from a different source?

Also, are you in warranty? If not, note that opening this to diagnose with a polymeter is a really delicate procedure.

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Miz K will be eternally grateful.
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