Model A1238 / 80, 120, or 160 GB hard drive / black or silver metal front

954 Questions View all

Red X Problem, where can I buy a HDD Ribbon Cable?

So my friend gave me his 160GB Classic for free because it has that red x problem, I've been trying to fix it for a couple hours with no success.

Overview; The ipod turns on, is able to reset, but doesn't get past the apple logo (turns to red x)

It will not show up in itunes, however if I reset it twice (menu+select) itunes detects it and states 'Your ipod needs I to go into recovery mode' or somthing along those lines, I click okay, a bar loads, and then nothing happens.

I was trying to follow this gu


RED X apple support/iPod?

However I get stuck at the very first point; Putting your ipod into disk mode.

This is where I get confused, I was told in order to go into disk mode I must unplug my ipod, reset it (dont know if I should once or twice as it only works on itunes if I do it twice) then without taking my finger off the center button click and hold play (nothing happens and eventually the red x comes up)

Yesterday someone told me to try going into diagnostic mode and letting it die, then recharging it, I did so and it did not work. However now I can't even get it back into diagnostic mode (reset, then select, previous)

Is there some kind of method of clicking for putting it into diagnostic mode and disk mode that im doing wrong?

Or maybe my HDD Ribbon Cable is just broken and it needs to be replaced?

If so where do I purchase that? I heard you could off this website but couldnt find it under the Ipod Classic parts.

Help would be appreciated.


Answered! View the answer I have this problem too

Is this a good question?

Score 1
Add a comment

Free shipping on all orders over $100 or containing a Pro Tech Toolkit!

Browse Our Store

1 Answer

Chosen Solution

The cable is available here To place your iPod into disk mode you should

1. Toggle the Hold switch on and off (set it to Hold, then turn it off again.)

2. Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.

3. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.

4. Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".

If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.

Here is a video that might help you.

For the Diagnostic mode you need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. You should not see any orange. Toggle it on and off to be safe. Press and hold the Menu and Center Button simultaneously for approximately 10 seconds to reset the iPod. The Apple logo will appear and you should feel the hard drive spinning up. Press and hold "REW" and "Select" You will hear an audible chirp sound and the Apple logo should appear backwards. You are now in Diagnostic Mode. Another video to help you out with it.

I am not sure why your would think that the cable will fix it. I have a feeling that it is your HDD...but let us know what you find out.

Was this answer helpful?

Score 2
Add a comment

Add your answer

gadzalajesse1 will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 1

All Time: 2,321