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The ZTE ZMax Pro is identified by its black color, rear fingerprint sensor and its model name, Z981, which can be found under the rear case.

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Stuck on homescreen can't put in password

I have a zte zmax pro metropcs phone. It won't read my fingerprint, can't put in password, and it will not pordown. Can someone please help me? I paid too much just to have to replace this phone for my daughter.

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Let’s try a soft reset first.

https://www.hardreset.info/devices/zte/z...

If you still can’t put in your password after a soft reset we will try a factory reset.

PS: The website title is a little bit misleading (at least to me it is), just ignore it.

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I can't select anything on the screen. Please help

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Crystal Tacker will be eternally grateful.
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