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The Alcatel OneTouch Pop Icon is a smartphone with an Android operating system. The release date for the Pop Icon was October 2014.

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what's wrong when the pop up word appear and block the screen?

when i switch on the phone, a message appeared at the front screen saying. "unfortunately, you tube has stopped" and the message never get cleared even though i try many times. the pop up message has blocked me from entering my phone. what shall i do to get rid of the message?

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1 Answer

Most Helpful Answer

Hi,

Try starting the phone in safe mode.

If the phone starts OK without the pop up message, go to Settings > Apps (or Apps Manager) > swipe across to All > scroll down to find YouTube > tap to enter, tap Clear Cache > tap Clear Data > tap clear.

When finished return to home screen and restart the phone in the normal manner.

Hopefully the problem has been resolved.

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