Computer restarting on its own (2018 / Windows 10) TAGS:
Hi,
Just like the title suggest, my computer restarts sometimes without asking beforehand.
It mostly happen when my computer is under pressure because of games such as CsGo and more recently Dauntless, but is working fine for countless hours on some other game like The Witcher 3, PUBG, ForHonor which are also quite demanding.
So be more specific on how it shutdowns :
-The computer instantly stops without any warning.
-After 1-2s, it automatically turn on again.
-After completely restarted, no message is displayed.
-If I launch again the game I was playing, there is a high probability that the computer will shutdown in less than 5minutes
-If I wait a bit before playing the game again, I can play for about 30min to some hours without issues
Here is my configuration :
- Operating System : Windows 10 64bit
- CPU : Intel core i7 4770K 3.5GHz
- RAM : 4x4.0 Go DDR3 666MHz
- MotherBoard : AsRock Z87 Pro3
- Graphic Card : NVIDIA GeForce GTX1080 4095 Mb
- Power Supply : G650-MAS Lepa : ouput 650W 80+ Gold (quite old tho, 5-6years)
-Storage : SSD 250GB / SSD 500GB / HD 500GB
- Peripherals : Around 6 USB utilized.
Gaming Keyboard (Blackwidow Chroma)
The event log of the issue :
Log name : System
Source : Kernel-power
Date : 30/05/2018 : 19.31.22
Event : 41
Task Category : (63)
Level : Critial
Keywords : (70368744177664),(2)
User: SYSTEM
Computer : xxxxxxxxx
Opcode : Informations
Description :
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
(Had to translate it from french, might contain small mistakes, sorry)
I think this is everything I have, hope this is enough so that you guys can come with an idea, thank you in advance :)
Is this a good question?
Hi,
Here's a link that shows how to disable the auto restart function in a Win 10 PC. to see if there is an error message on shutdown. (It is valid for all makes of PC not just HP) Scroll down a bit to section "Step 1: Disabling the automatic restart option to view error messages"
If that proves inconclusive you may have to create a dump file to see what's going on and then go online to get help getting it analysed.
Have you checked how dusty the internal fans (CPU and PSU) and the CPU heatsinks are?
by jayeff
Hey, thank you for you reply
I already disabled the auto restart function a while ago, but it's still shutting down without any warning or prompting anything. The computer just stops immediately.
I have dump file enabled, at least the small image one (256ko)
But I just can't find a folder where it could be stored, the location of it is clear, but after browsing to the location, there is no folder whatsoever.
I cleaned my computer of dust recently, did all the fans with an air compressor. I don't think this is the issue
by philippe_normand
Hi,
Have you altered the size of the Page File or disabled it? If it is too small you may not be able to save the dump files.
Have you tried running the PC in 'safe mode' for a while just to see if it happens? I realize that perhaps you cannot run your games etc but if it does fail it points more to a hardware issue.
by jayeff
I never touched anything like that, If the default should work, then it should, I don't know...
I can use my computer for months without having this issue, as long as I don't play certain games, I don't think going in 'safe mode' will show any results
by philippe_normand
i have the same problem dude... did you fixed it ? if you did.. please tell me how
by arton
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