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Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

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Brought my iPhone x in the pool now it won't turn on!

So I deiced I was going to go in the pool so I brought my iPhone x in which is suppose to be water proof i put it in for like 1 minute tops. when i took it out it was fine i dried off and then ten minutes later i charged. i came back to it 30 minutes later i started using and it was fine then all of sudden my phone turned off and went black so i went on it again and the same thing happened. Now my phone wont even turn on please help me fix it?????????

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I took m iPhone x into the pool my brother thought it was water proof and he took it underwater for 5 seconds and when he brought it back up it was glitching and it turned off and now it won't turn on.

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2 Answers

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Hello Sophie,

Sorry to hear about your issue. For starters, the iPhone X is water resistant and not water proof. This makes a big difference because if it were waterproof, taking it into the water should not be an issue, but because of its water resistant rating of IP67, the phone is tested to be under water for 30 minutes at 1 meter (3 feet). So, it should've done just fine. Because you said you charged it after using it, I think that although you believed it was dry, there was still water in the charging port, causing the charger to possibly shock the phone and kill it. That is my belief on the issue, but it may not be 100% accurate. When it comes to fixing the phone, you will either need to take it to Apple and get a new one, or take it to a phone repair place near you that helps with water damage and see if they can fix it. Otherwise, you may be out of luck because Apple does not cover water damage under warranty.

Hope this helps!

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Sorry Sophie, about what you have said but, the battery might have short circuited due to being in the water (even under Apple's recommendations) and then not have enough “peak" power to the motherboard. Always don't purposely take your iPhone X to a dip in the pool. Even though Apple says the iPhone X can hold up 30 minutes underwater for 1 meter (3ft.) Apple did this because if you accidentally dropped your iPhone X in the pool the iPhone X would most likely survive. I hope you understand that you should get your iPhone X serviced by Apple itself or an Authorized Apple Officials like iCracked. DO NOT ATTEMPT TO FIX THE IPHONE X YOURSELF.

Thank You, Prajwal Rajashekar

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