Released in 2013, Model number 19150 (Green) or 19167 (Pink)

7 Questions View all

Why won't my computer see this device?

I have plugged in My Own Leaptop to my computer and would like to reset the name. But it will not show as connected. The USB is fine, I just changed the name on a Violet Leapfrog doll with the same USB.

Answered! View the answer I have this problem too

Is this a good question?

Score 1
Add a comment

4 Answers

Chosen Solution

Hi,

Has it worked before OK, when connecting it to a computer via USB?

Have you got the Leapfrog connect program installed in your computer?

This will install the drivers so that your My Own Leaptop will connect via USB

Update (05/26/2018)

Hi,

Use a strong light and a magnifying glass to check the USB port to ensure that all the pins are there and that they are straight and parallel with each other.

Also check for any lint etc., which may be in the port enclosure. If there is use a vacuum cleaner to suck it out or if necessary use a wooden toothpick to gently dislodge anything trapped in there.

If the port seems OK perhaps it has become dislodged from the systemboard.

Here's a link to the ifixit Leapfrog My Own Leaptop Keyboard Buttons Replacement Guide which may help in gaining access to the systemboard so that it can be inspected.

Was this answer helpful?

Score 2

Comments:

yes, it worked before when we set it up for the first kid. I reinstalled the LEapfrog app and just completed a re-set of another Leapfrog item (Violet) successfully. Same usb cord. It's almost like they no longer support the My Own Leaptop. It's 7 years old.

by

I just spoke to customer service. They discontinued support for this product in April 2018. So you missed it by one month. I guess we can toss it in the pile with our older iphones since we are basically being forced to buy a new product.

They did offer two free apps if we purchased another product.

by

Add a comment
Most Helpful Answer

The item and software have been discontinued in 2018. I've been trying to do the same but finally found the answer on leapfrog website. That's a shame. It's a good toy and it's going to waste because I can't reset the personalization.

Was this answer helpful?

Score 3

Comments:

I was curious if you tried finding a workaround. I was told it discontinued April 2018.

by

+1, Planned obsolescence !

a waste because you cannot customize anymore, shame on dev, I don't understand why is not possible to have the latest software able to make change with....

by

Add a comment

Hi Evan Ryan, I suppose you are mentioning about the USB cable is fine.

I would like to know more about the history of this devices,

If device has been dropped from a height?

Liquid was contacted with the devices?

Check on the device if the mini USB port if it has been damaged or loose.

you might need to open up to check if it is soldered in place .

Was this answer helpful?

Score 1
Add a comment

Mine forced an update which then disables us from administering the myownleaptop. OK so this might happen but they should make the old version available to those who still want to use their purchase!

Was this answer helpful?

Score 1

Comments:

I actually called customer service and it's like an iphone.... no longer supported. So they are forcing you to purchase a new product if you want to personalize any information. But yay!!! You can trash the product you have that works just fine and they will give you two free apps on the new product of your choice. I hate technology!

by

same business plan, planned obsolescence !

by

Add a comment

Add your answer

Evan Ryan will be eternally grateful.
View Statistics:

Past 24 Hours: 16

Past 7 Days: 100

Past 30 Days: 374

All Time: 1,533