Skip to main content

Repair guides and support for laptops by Lenovo.

2575 Questions View all

Why does my laptop only work/turn on when it's on the charger?

I am hoping there is someone who can help me figure out why my laptop will not turn on/stay on unless it is on the charger. As soon as I unplug the charger from it, it automatically shuts off and I can not turn it back on unless I plug it back in, yet it keeps saying that it is "plugged in, not charging." This started happening a couple nights ago, and it would always stay at the same battery percentage, too; 87% to be exact; hours could go by and that "87%" would not change; it took almost 2 days for it to go down to 86%, where it currently is. I have tried figuring it out, but I seem to have no luck. It's a Lenovo Thinkpad laptop R500, if that helps anyone; it's not actually mine; I use it for school; that being said, I can't let this thing break, so if anyone has any idea what might be wrong and what I can do to solve it, please help me out.

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Most Helpful Answer

Hi @janie7, high possibility the battery is having issues,

check if it is still having warranty with your device serial number

https://pcsupport.lenovo.com/py/en/warra...

if the device is under warranty, send in for service.

Was this answer helpful?

Score 3
Add a comment

Add your answer

Janie will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 144