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The ZTE Axon 7 Android smartphone was released by ZTE in July 2016. Models: A2017G, A2017U, A2017.

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Can't remember my pin, won't unlock with fingerprint

I don't ever remember putting in a pin into the phone. I always use my fingerprint. It has just restarted after updates & says I need to enter my pin, but will not accept my fingerprint. How can I use my phone? Please help :(

Answer this question I have this problem too

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that happens on every phone your passcode/pin is needed to access the fingerprint

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1 Answer

can you access the phone?

if not go to a shop to see what they can do.

if so try to click the forgot pin option and make a new one then make a note of it in somewhere were only you know.

about the finger print try to make a new one.

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wendy will be eternally grateful.
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