Skip to main content

Released July 2016, identified by model number A2017U

35 Questions View all

Can't remember my pin, won't unlock with fingerprint

I don't ever remember putting in a pin into the phone. I always use my fingerprint. It has just restarted after updates & says I need to enter my pin, but will not accept my fingerprint. How can I use my phone? Please help :(

Answer this question I have this problem too

Is this a good question?

Score 0

Comments:

that happens on every phone your passcode/pin is needed to access the fingerprint

by

Add a comment

PC Laptop Batteries

An easy fix for a big power boost.

Shop Now

PC Laptop Batteries

An easy fix for a big power boost.

Shop Now

1 Answer

can you access the phone?

if not go to a shop to see what they can do.

if so try to click the forgot pin option and make a new one then make a note of it in somewhere were only you know.

about the finger print try to make a new one.

Was this answer helpful?

Score 0
Add a comment

Add your answer

wendy will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 1

All Time: 171