Released in 2013 Model number: ONETOUCH 7024W FCC ID: RAD386

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Why don't I get notified that I have a message

My phone stop notifying me that I have a message, I have to go to my home screen to see if I have a message. How can I fix it?

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Hi, this problem may have three solutions.

1. You may have to go to settings-press device (or scroll down to the device settings) press "sounds and notifications." If you scroll down you may see there is an "app notification" button you will have to press this button, now find and select "messaging" there might be two options "block" and "Priority" if "block" is switched on then switch it off and this should solve your problem

2. Reset the phone.

Hold down the power button then press "reset" or "reboot".

3. Hard reset

If neither of these solutions work for you it's time for the hard rest. *The hard reset does not erase any of your personal information*. You will need to hold the power button for about 8-10 seconds then your phone should reboot then turn back on.

I hope one of these options work for you. Have a nice day!

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