Repair and disassembly guides for Epson printer.

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A new refurbish printer would not let me setup ink (priming) why

I got a new printer from Epson Once I turned it on it asked me for a new ink. After installing the ink it doesn't

Initialized the printer. No setup up.

Set up sheet says it will take seven minutes to prime the printer with the ink before the printer will. E fully functional.

It has been over 30 minutes and there's nothing going on.

The printer does not let me setup up.

I have tried with two brand new inks sets.

Both ink sets didn't work.

Manufacture says it's out of warranty.

What can I do to set up this printer?

Where can I reset this printer?

Answered! View the answer I have this problem too

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I already called epson. They say it's not under warranty ;(

It was a refurbish replacement printer

I paid $189 for it.

What. Now?

I can't get into the main menu.

It get stuck at the install cartridge screen.

And never utilized the cartridges

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Where did you buy it?

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From Epson directly. It was a replacement from my old printer. I send in the old to get a replacement under Epson warranty and they put a $189 charge on my credit card. Once the replacement was here, I plug in the plug and follow the screen instructions. The LED screen say Install ink now, look at setup sheet. I install the ink. Nothing. Nothing happens after that. No noise, no priming. It's just stuck. I call Epson and ask for a replacement for the replacement. 1 hour later, they told me it's an ink issue. They send me a set of new ink. 5 days later when the ink arrived, I try to set it up again with the new ink. Nothing. Still stuck in this one LED setting "Install ink now, Look at setup sheet". I call Epson again. 2 hours later and with now 5 different reference numbers and being send to 5 different customer agents I finally get to talk to the next Epson customer service representative. She told me that replacement is not under warranty and that I'm not getting another functional replacement printer.

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Now I'm stuck with a non functional refurbish printer. Epson told me that it was a mistake at their end and that I shouldn't have gotten an replacement in the first place because the printer has been discontinued.

They are now requesting that I send them back the broken replacement and I will get my broken old printer back.

It's all totally confusing, I was just wondering a printer that doesn't let me setup can be fix.

What should I do?

Send it back?

Fix it?

Or just dump it?

This whole Epson thing has become a big headache and they are contradicting themselves!

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1 Answer

Chosen Solution

I recommended returning it and getting a different model. Perhaps even a different brand. HP printers are easy to operate.

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