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Printer won't stay connected to network, drops constantly!

I bought this printer a year ago. Since getting a new modem/router, the printer WILL NOT stay connected to my wifi. I am able to successfully configure it and it works for an hour or so but the next day it displays an error message of "check connection".

I am beyond frustrated and I refuse to reset it up each and every time I have to print. I called Brother and their response was that the printer needs to be within three to five feet of the router (???!?!?). They said that the printers are "very sensitive" yet it's a "wifi issue, not a printer issue".

I never would have spent $150 for a wifi printer that needs to be literally next to my modem to work. I may as well have it wired directly. I have a small condo (1000 square feet) and the printer is in the room next to where my modem is located. It's maybe twenty or thirty feet away. There is no solid wall separating the two rooms--there's a large double doorway between them.

I'm so frustrated and upset that something so new and not inexpensive is useless. Do I have any options to keep the machine from constantly dropping the connection? I read somewhere else about "fixing" the IP address but before I mess with that want to make sure that is the right thing to do. Thanks!

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I do not have a solution but I had my printer just a few inches from my modem and it stops functioning after a few hours. Now I have fiber optic and it isn’t any better. Basically the printer sucks.

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mine still doesn't stay connected on the 2.4ghz!

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Although Brother claims the printer and the device you are printing from both have to be on the 24.ghz network, I have printed for years from both 2.4 and 5ghz with no issues until I too experienced this issue where the printer goes into sleep mode and won't wake up. It literally disappears from the network.

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It appears the problem is not "connecting", but "staying connected." So the discussion about 2.4GHz or 5GHz seems worthless. For the first 2 or 3 years mine worked properly. Now I have to unplug my printer and plug it back in every time I want to print. It disconnects after about 10 minutes.

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I have two Brother Printers, both MFC, 1-B&W and 1 Color. I realized most of the comments are WIFI related, but I too had no trouble for years until I installed a new gigabit ethernet switch to increase wired #ports. After reading the above comments, I reinstalled the old "spare" switch, added it in line to the new switch and then connected both printers to the old switch and got the green light on both ports! They were amber on the new switch for the past 4-months. I thought well, most comments come in with printers working on slower speeds. Now both printers are back to full speed printing! Older 8-port switch is a Netgear GSS108E the new switch is a TP-LINK 16-port TL-SG116. Everything else worked fine with either switch. Most of my ethernet runs are 50'+ through a multimedia panel in a bedroom closet - I dislike wires showing. So, if it worked before, go back to what configuration you originally used is what I found worked to solve my printer connectivity problems.

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Hi @jamby75, some things you can try is to update both your router firmware to the latest, so as your printer too.

1. For the WiFi settings in the router, what settings do you set, e.g. wpa2 , with AES / TKIP? another possible to check is to change to a less congested channel if using 2.4Ghz. Do note that 5Ghz range is limited, but lesser interference.

2. else if possible, use LAN cable to connect directly to the router

3. for static ip, is there any other devices configured? one way is to connect to your network, either by wired or wireless, execute ipconfig in command prompt (windows) or ifconfig in terminal for mac. e.g

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Thanks for the ideas!

It says WPS for security, with WPA2-PSK enabled.

I have to use 2.4 Ghz unfortunately as this printer that I only bought a year ago doesn't work with 5Ghz.

The channel doesn't appear to be congested (it says interference level "acceptable") but I can't keep changing it every time I want to print something.

Re: 3. for static ip, is there any other devices configured? one way is to connect to your network, either by wired or wireless, execute ipconfig in command prompt (windows) or ifconfig in terminal for mac. e.g

I'm not positive I'm understanding your question. If you're asking if I have other devices connected to the wireless network, yes. I have two Rokus, my laptop, my iPhone and my Alexa.

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In what way is this solved?

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I have a Brother HL-L2395DW that worked OK until I installed an Arris modem/router. The tech at Arris said the work around was to change the two passwords on the router to be the same. This worked for a while but has failed again. I have a Win10 desktop next to the router that wakes up the printer and so it will print. My linux laptop and android tablet will connect to the printer.

Arris did admit to having a problem working with Brother printers.

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I have a HP5200 Office Jet and have the same problem with the printer not working after it has worked and saying it does not recognize the laptop. I have taken the laptop to within 3 inches of the printer and introduced them, to no avail. Then, sometime later in the night, the printer will, on it's own, begin to print all items in the que. That's quite disturbing in the middle of the night, since my printer is in my bedroom. I have tried many attempted solutions, rebooting, unplugging printer and laptop, reinstalling printer settings, etc. with no resolution. Sometimes it works and many times not.

Recently, when the printer will not print on command, I discovered that if I go into the Settings and click on Printers and Scanners, the printer immediately starts printing, with out having clicked on any other choices, including selecting printer or making default, as it is always the default. This does not explain why the problem is happening, it just lets me print when I want to.

October 15, 2020 LindaT

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Hello,

I found a solution to this for my Brother HL-3140CW. I think it will work for you as it's likely a setting for all Brother printers.

You need to activate IPv6 (it's default is turned off).

Here's how I changed mine.

Go to your printer settings on a computer, I went it from 192.168.0.7. If your printer won't connect to wifi, you won't be able to access this (as it's already offline) so one way is to reset your wifi setting on the printer, it should connect for a short period. Another way I found it would connect was to plug in via USB (it then made it connect to WiFi).

Click on NETWORK, then click WIRELESS, then click TCP/IP, then click IPv6, then click Enabled.

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I've been tearing my hair out not getting my Brother printer to stay connected after I had a new router installed. This seems to have totally solved the problme. Huge thanks!

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I'd kiss you if you were here! Thank you!

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Bless you Mr. Bright!!! It worked. I’ll provide the details for what I did exactly:

For reference I was trying to connect the printer to my Ipad Pro.

Printer: Brother MFC-L2700DW

(1) On printer, select the following options:

Menu

Option #6 Network

Option #2 WLAN

Option #3 Set Up Wizard

(You will see the name of a WiFi- select the one that you are using with your computer or tablet.

(2) On printer, select the following options:

Menu

Option #6 Network

Option #2 WLAN

Option #1 TCP/IP

Option #0 IPv6

Then select Yes or Enable (for the IPv6)

Last Step:

Unplug printer, then turn it back on and it will now sync to your electronic device. I actually did this process yesterday, but I wanted to wait over night to see if the steps actually stuck. Previously, I would have to unplug my printer and try and catch a brief connection on it just to print a page, and other times no matter what I did I could neither print nor scan, All credit goes to the person who posted the fix: Mr. Grey Bright!!!

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Why does this work? Why should enabling IPv6 make any difference?

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Thank you so very much!!!! I was going to take a hammer to it if I couldn't find a solution today!! Thank you, Mr. Gray Bright you are a printer savior!!!

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After a lightening strike, my Arris router had to be replaced.  After that, when my Brother Printer MFC 8710-DW would sleep, it would disconnect from my iMAC (OS version 10.13.6).   Here is the series of things I did, and what happened. It appears so far that my connection is no longer being dropped.  This took several hours, and hopefully my writing this will save someone else similar frustration and time.

 

1.     I installed new printer drivers from the Brother web site; this did not seem to help.

2.     I installed new printer firmware from the web site, this did not seem to help.

3.     While the printer was temporarily connected, I went to settings>  printers and faxes> options and supplies> Show printer webpage> network>Protocol>  and deselected “air print.”  This did not seem to help, but I left it deselected.

4.     Then I went to “show computer webpage” as above, then >Network> clicked on IPv6(wireless) button, then clicked to “enable IPv6.” My printer still disconnected from the Mac upon sleeping.

5.     I enabled CUPS Interface for my Mac. This, perhaps in addition to the above, kept me connected to my printer.   Here are the details on CUPS

 

CUPS = Common UNIX Printing System.

It ay be disabled by default on a MAC

 

To see if CUPS is disabled on your printer, go to:

 

http://localhost:631/printers

 

 

If you see a screen “Web Interface is Disabled” then your MAC does not have CUPS enabled.

 

To enable CUPS:”

 

Go to the Top right of your mac, and select the magnifying glass.  This brings up a spotlight search box. Type “terminal” (don’t include the quote marks) in this box. That brings up another box.  Continuing on the last line of the box,  type in or paste in (without quotes):  “cupsctl WebInterface=yes” and then hit either the return or enter button.

 

Now go back to the http://localhost:631/printers site and look for your printer.  If it is there, you have activated CUPS.

 

Once I did this, my computer stayed connected to the printer.  The printer never does show up on my Arris Router Client list, but it remains responsive to my print commands.

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Thank you so much. Appreciated.

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Thank you for the step by step directions. For many months, I have been using my printer's set up wizard every time I need to print. I followed your direction for steps 4 and 5, and I can print from across the room again. Thank you, thank you, thank you.

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This WORKS! I have literally ripped my hair out trying to connect my printer like it was before I changed modem/router to the new “panoramic “ 2.5/5 one and these instructions WORKED! Now I can connect from any iPhone (that is connected to the wi-fi in my house) and PRINT!!

There where was one thing I did different: on #3 I had to check the “AirPrint” back on to be able to go back and finish the instructions but otherwise I followed these instructions and in 10 minutes it was working back like it was before I switched routers.

Thanks for writing these!

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This worked for me. I enabled cups and still the printer is connected to WiFi the next day!!!!

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August 19, 2019. Mark this day in history. It WORKED! I have literally typed my WIFI password in easily 1,000 times to print over the years. Many future hours of my life have now been saved. Thank you so much.

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Hello I have had a Similar Problem With My Printer Today & Here is How I fixed it With -

  • Firstly You need to Identify the Problem Because in Case of frequent Connection it is seen that Most of the time its the WIFI Router Which is Causing the Problem. WIFI Router Firmware Needs to be updated & Working-
  • Now Go to Your Router Login & Find the security Authentication type. If Your Using WEP Security type then I recommend Using WPA2-PSK Security.
  • Check Your Printer Driver & Update it to the latest Version of Available Printer Driver.
  • Uncheck Printer Offline Mode in Printer Settings.

To Find the Complete Fix Go to Printer Offline & Frequent Connection Fix Lets see if the Helps you Fix the Problem. Do Comment & Let me Know How it went.

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EASY answer When you update the firmware on orbi, it messes up the brother wireless. No idea why but this works:

use a paper click and press the reset button with a click. Don’t hold in. The lights will turn on Then press the black sync button on orbi. Two minutes later it resets the DHCP and it’s back working

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Nope, none of this worked. My Brother MFC-J480DW still goes off-line after five minutes.

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This is an old thread, but I’m still having the same issue with my Brother printer. I don’t have a permanent solution, but I have observed a few things that may help. Note that I did start off with your typical home wifi/router combo unit I’ve upgraded to professional level stand alone gear from Ubiquiti Networks to provide an advanced level of management and coverage across my house.

1) I don’t think this is an issue with the printer losing WiFi connectivity, but more of the printer not waking up.

From Unifi Controller I can see that the printer has an active radio connection to my access point.

2) The printer always wakes up and prints when I print from my Mac (which uses CUPS), but has always been an issue from Windows.

3) When I can’t print or access the printer’s web interface, I can issue a “reconnect” command from my Unifi Controller.

Windows will immediately communicate with the printer and print whatever is in my local queue after issuing the command.

My educated assumption what is happening is that after the printer goes into sleep mode, printing from the Mac does something that sends the correct signal to wake up the printer that Windows does not.

From Unifi Controller I can see the printer’s wifi radio is communicating to the access point, even when I can not reach the web interface (direct IP) of the printer. This would point towards a TCP/IP level “wake on lan” type function that does not work correctly on WiFi, as both Brother’s support and other internet postings have pointed out that moving these printers to a wired ethernet connection seems to fix this issue.

The fact that the web interface doesn’t respond after it goes to sleep points to an issue with Brother’s implementation of its wireless/IP subsystem. It may be a chipset issue given that newer models with 5Ghz support (meaning they have different radio chipsets) are reported to NOT have this same problem. I also put some blame on Windows for not sending the same wake-up signal that printing from Mac’s do send.

The other lesson learned for me is that these older 2.4Ghz Wifi models should not be recommended for use with Windows unless you are printing directly via USB or Ethernet.

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Have the same issue, but with MAC 10.15.15. The Brother Printer communicates with my Mac for five minutes. Afterward when I print, I get an error message saying looking for printer. WiFi indicator on printer is On, but it won't connect. I can always do an IPv6 reset on the printer, but that only buys me five minutes of print time. Then the printer goes right to sleep afterward and nothing wakes it up, except another IPv6 reset. Tried everything, including enabling CUPS via Terminal. This problem recently started after using my Arris Router/Modem for seven months. Never had an issue prior. Brother Customer Service claims their products don't work with Arris or Eero routers/modems. Beyond frustrated! Why can't Brother fix this!

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HERE IS THE SOLUTION: If you've recently switched from 2.4GHz to 5GHz wifi - this is the problem! Brother printers cannot connect to 5GHz wifi, but if you ask your internet provider, they can split the combined network into two separate networks, a 2.4GHz one and a 5GHz one - then connect your printer to the 2.4GHz!! I spent far too long trying to figure this out, so I hope this saves someone the hassle.

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crawley73 is correct!

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If you cannot connect your brother printer to the wifi, here is the steps to troubleshoot the brother printer issue. you can use them to get your problem resolved.

  1. Check the network password, ensure that you are typing the correct password on your printer.
  2. Check the wifi signals, and reset the network signals.
  3. reset the network settings, and reconnect the printer.
  4. update the printer.

After following all these instructions, you will be able to connect your printer to the wifi. somehow if your brother printer not connecting to wifi. visit askprob blogs to fix the problem.

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The issue is not connecting to the wifi, the issue is that once it is connected, it won't stay connected. It says it is, but not a single computer in the house can print to it after it goes to sleep the first time. The funny thing is, if you open the Print & Scan app or program on the computer, you can scan, even day after it goes to sleep, but when you try to print, the computer will say the printer is OFFLINE. The only way to recover is to turn off the printer and turn it back on, then after a few seconds, the print job will start. I have tried every answer up here and none have fixed this issue.

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I've got the same problem. Exactly. I've been turning the stupid machine off and then back on again in order to get it to print.

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According to Arris, “Wi-Fi printer(s) may lose the Wi-Fi connection after going into sleep mode with some period of inactivity. Although the printer was working normally after installation, it cannot successfully reconnect to a secure W-Fi network after coming out of sleep mode and is activated for use. The cause for the loss of connectivity has been isolated to an incompatibility issue with some Wi-Fi printers and how they maintain a secure Wi-Fi network connection to the Wi-Fi Gateway.

Power cycling or resetting the Wi-Fi printer will usually solve the problem and needs to be performed each time the Wi-Fi printer awakes from sleep mode. If the power cycle doesn't resolve the issue, use the following workaround. The workaround consist of creating open Guest Wi-Fi Network with MAC address filter in the SBG6900-AC to allow connection only for the Wi-Fi printer.

https://arris.secure.force.com/consumers...

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Brother is not compatible with Arris, Eero, Asus or Ubee routers. It's a "packet" issue.

From the Brother Website:

- Arris or UBEE Wireless Gateway Users: We have found a link between Arris or UBEE Wireless Gateways and Brother devices, which may cause frequent wireless disconnection. Our engineers and technical support team have thoroughly researched the situation, including consulting with both Arris and UBEE Interactive. We've found that due to the specifications of the Arris and UBEE Wireless Gateways, we do not have the ability to stabilize their wireless connection with the Brother device.

- EERO Router Users: We have found a link between EERO routers and Brother devices, which may cause frequent wireless disconnection. Our technical support team has thoroughly researched the situation and found that due to the specifications of EERO routers, we do not have the ability to stabilize their wireless connection with the Brother device.

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So far the only thing that seems to have fixed this for me (1 month and counting, since it would normally drop off the network every several days after router and printer reboot), new router had the option of bonding the current assigned IPv4 address to the printer and has not had an issue since.

So look up how you can bond or assign IP addresses to the printer within your router/Wi-Fi setup, or set the router to static IP address allocation.

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The "problem" is caused by DHCP and the printer's WiFi not playing together. DHCP (Dynamic Host Configuration Protocol) is how the router assigns an IP address to a new device. The router keeps assigning the same IP address to same device as long as the device is getting IP traffic. When the printer is idle long enough, it decides to go to sleep. Since there's no traffic to the printer, DHCP decides the device has "gone away" and revokes the lease for the printer's IP address. Now there's no way to get IP traffic to the printer other than restarting the printer.

A wired network connection gets around this as does giving the printer a fixed IP address or bonding the dynamic address. Be nice if the printer manufacturers put this in their setup instructions.

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Hi,

I have a Brother MFC-L3750CDW and an ASUS router. My printer would typically work fine after a reboot of the printer and/or the router, but after several hours it would stop accepting new print jobs. Brother support was not really any help and I was ready to throw my new printer out the window. I suspected that the wifi connection would drop silently (even though it still shows connected) and I refused to believe that my printer needs to be within 5 feet of my router (mine is about 20 feet away through 3 walls). All of the above ideas may help but were not sufficient to get my printer to stay connected. After hours of internet searching I discovered an obscure posting with an ASUS router setting that fixed the problem completely for me, and the printer connection has been stable for over a month now. I can also print directly from my iPhone which never used to work either.

Using your browser address bar, log into your ASUS router admin menu (typically http://192.168.1.1), then click on the Wireless menu on the left side. Go under the “Professional” tab and scroll down to find the “Airtime fairness” setting. It is probably enabled by default, but this is causing the printer to silently lose the Wifi connection, so switch it to “Disable”. As far as I can tell, there is no real issue with turning this setting off. I think it is to prevent some devices from monopolizing the Wifi network, but I haven’t had any problems with it turned off, and now my printer works great! I don’t know if a similar setting exists for non-ASUS routers, but if it does, try turning it off. Airtime fairness not compatible with Brother printers as far as I can tell. I don’t know why Brother tech support doesn’t seem to know about this router setting, maybe it’s unique to ASUS. Happy printing!

Block Image

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I also have an ASUS router since the netgear nighthawk was made worse by a firmware update, but whether on a physical port or Wi-Fi, bond the IP address to the printer it is currently assigned and working with.

I have not had an issue in the last two months since I bonded the IP address to the printer, and it used to drop every few days prior to that change.

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Following these steps should resolve the Printer Keeps Disconnecting From WiFi Network.

  1. Try connecting to the printer with a cable. This allows you to see whether the WiFi signal is the issue. If your printer works via a USB cable, then you know you need to move it.
  2. Check the printer queue. A print job with an error may be holding up the line, in which case, you simply need to cancel it. A large document can also take longer than expected to download and process.
  3. Reboot the printer. If you've owned any piece of technology in the last 20 years, you know the drill. Unplug the device, wait a minute, and plug it back in. Often that's enough to fix the problem.
  4. Make sure the firmware is up-to-date. Manufacturers roll out updates to address bugs, vulnerabilities, and other issues—including connectivity problems. "In some cases, we've seen updates to routers and computers disrupt connections to printers,"
  5. Reset the printer. This is your "nuclear option." If all else fails, it will clear every setting, including your WiFi login info, so you can re-establish the connection. The directions for performing a factory reset vary by brand and model. If the printer has a liquid crystal display, the command is found in the printer's settings menu. On some HP models, you have to power down the printer, unplug it for 30 seconds, and turn it back on while holding the Resume button for 10 to 20 seconds.

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Thanks for the ideas!

It says WPS for security, with WPA2-PSK enabled.

I have to use 2.4 Ghz unfortunately as this printer that I only bought a year ago doesn't work with 5Ghz.

The channel doesn't appear to be congested (it says interference level "acceptable") but I can't keep changing it every time I want to print something.

Re: 3. for static ip, is there any other devices configured? one way is to connect to your network, either by wired or wireless, execute ipconfig in command prompt (windows) or ifconfig in terminal for mac. e.g

I'm not positive I'm understanding your question. If you're asking if I have other devices connected to the wireless network, yes. I have two Rokus, my laptop, my iPhone and my Alexa.

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I changed to 2.4 GHz from 5GHz and it solved the issue with Brother MFC-L2700DW. I have UnityMedia connection in Germany and after changing the router and upgrading the speed I started facing this issue . I did reset my printer few times without help.

Finally logged in to router and changed it to 2.4Ghz by disabling 5Ghz.

Hope this helps.

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No IPv6 on my 845-mfc wifi printer. It’s super-annoying as it wasn’t a cheap printer, and is also a scanner/fax/scan to email machine for us. Static IP doesn’t seem to do it either. There’s also no real way to hardwire the printer to the network. Brother - how about fixing this issue????

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Never I buy a Brother again. Even a specialist has problems to fix the Wifi problems

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EASY answer! When you update the firmware on orbi, it messes up the brother wireless. No idea why but this works:

use a paper click and press the reset button on the back with a simple click. Don’t hold in. The lights will turn on. Then press the black sync button on orbi. Two minutes later it resets the DHCP and it’s back working.

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After noticing that the problem seemed to be related to my windows computer and not printing from iPad am trying this fix. I found.just changed

molan ∙ Dec 22nd, 2014 at 10:27pm

also make sure the print driver installed on the users computer is using a TCP based port. Many of these printers like to create a WSD port even though you select TCP during setup. WSD is horrible for just stopping and not working on its own

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For those of you that didn’t resolve your problem after following the Most Helpful Answer above (turning on IPV6 on your printer): Disable IPV6 on your router. Did the trick for me. Instantly. Didn’t have to reboot my printer or any network devices that print to it - the printer simply popped up instantly.

Printer: Brother MFC-L3750CDW w/ Main Firmware Version Q; Sub1 Firmware Version 1.59

Router: ARRIS BGW210-700 w/ Firmware v2.7.7

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Turning IPv6 On does nothing. The printer works for only 5 minutes before going back into sleep mode and will not wake up. It's a CUPS issue.

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My MFC-L2700DW was dropping connection after 10 minutes after I setup. I would have setup from scratch more than 25 times.

 After reading this page,  I tried NETWORK, WIRELESS, TCP/, IPv6, then clicked Enabled. No wireless connection dropout for 12 hours then it said "Check connection". Then all I did was, restarted the printer. Since then (a month ago) there is no connection loss! Great relief. Thanks everyone.

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Thank you everyone, especially poster Gray Bright above, for telling users to enable IPv6 Internet Protocol Version 6 on their wireless printers.  This solution solved the frustrating connectivity problem that plagued me for many months after I installed a new wireless router.

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Running into a similar problem with a Canon MF260 printer. The printer goes to sleep for power save and apparently stops renewing the DHCP lease. I can use the setup menu to re-enable WiFi using the stored password on the printer and everything works as expected. I just have to manually wake the printer up and, apparently, go through the setip menu. The printer needs to have something like “wake on LAN” but from wireless.

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I have HL-L3210CW. It drops off the network all the time. I opened 4 tickets with Brother support trying to resolve this issue, but they could not. Some started blaming the network, but I have two other printers on the same network never drop. Brother support website locked my ability to update or open new ticket. That was their way to end this issue. So, I have a piece of Brother junk setting on my table and I’m unable to use. Lesson learned, I will never buy ANY brother product again.

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So I tried everything….. I set a dynamic IP… Would work for a while and stop working and would say printer not connected.. I didn’t want to have to reset router and printer each time. The fix: I had to hard wire my printer to the router, now it doesn’t lose connection. pc’s can still print wirelessly to the printer…

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Hi there

I just took 10 minutes to read every answer and comment on this and here is you can solve the problem.

Dropping the internet or connection can be a difficult thing to locate because of the devices involved. here is how you do it =

Connectivity distance - if your printer is away from the router depending on your router range then this may be the cause of the issue. if there are thing walls it also causes interference in wireless connection. please Bring the printer or router closer to each other or install a wifi range extender.

Outdated Printer or Router driver- please update the router firmware or printer driver to make sure the technology and compatibility are in sync.

Encryption Type - some printers do not support or work well with diffrent types of encryption types or security protocols and this very well could cause frequent connection with in printer to the wifi network.

IP Conflict - if your printer is assigned the same IP like any other device in your network by your wifi router then this very well could also cause trouble. please log in to the router and check for the issues.

if the above solution does not solve the problem try the reset the printer and reconfigure it from start.

there are many ways and methods to connect the printer with the router. here is the best methods to configure the connect brother printer to wifi network and if recommend using the WPS method to connect the printer with wifi for better connection.

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It has NOTHING to do with connectivity distance, outdated router/driver/printer or anything else. It’s a compatibility issue, specifically with packets. Brother is not compatible with ASUS, UBEE, EERO or ARRIS. Here is the correct answer directly from Brother:


     - Arris or UBEE Wireless Gateway Users: We have found a link between Arris or UBEE Wireless Gateways and Brother devices, which may cause frequent wireless disconnection. Our engineers and technical support team have thoroughly researched the situation, including consulting with both Arris and UBEE Interactive. We've found that due to the specifications of the Arris and UBEE Wireless Gateways, we do not have the ability to stabilize their wireless connection with the Brother device. For a better overall network connection, we recommend using your Brother device with an Ethernet cable connected to your router, if supported by your machine's specifications. You may also use a USB cable connected directly to your computer. Brother cannot offer any further assistance with this issue while using an Arris or UBEE Wireless Gateway.

     - EERO Router Users: We have found a link between EERO routers and Brother devices, which may cause frequent wireless disconnection. Our technical support team has thoroughly researched the situation and found that due to the specifications of EERO routers, we do not have the ability to stabilize their wireless connection with the Brother device. For a better overall network connection, we recommend using your Brother device with an Ethernet cable connected to your router, if supported by your machine's specifications. You may also use a USB cable connected directly to your computer. Brother cannot offer any further assistance with this issue while using an EERO router.”

https://help.brother-usa.com/app/answers...

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I think both answers are working too hard on solving the problem. I wanted to through my brother out the window. Connections dropped all the time. Recently "Rock Solid" performance.

We simply assigned a fixed IP and MAC in the router AND have the printer permanently on a designated 2.4 ghz network. We split our networks into 5.0 & 2.4. Our IT guy had read articles about the printer not being able to stabilize on the network connection, couldn't determine if it wanted to be 5.0 or 2.4 ghz. Since we made these changes our brother printer connections have been very reliable! Hope this helps.

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It's a compatibility issue. If your Brother printer is dropping off the network, it has to do with the router. DIRECTLY FROM THE BROTHER WEBSITE:

https://help.brother-usa.com/app/answers...

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Dave has an HP 6700 printer which keeps disconnecting from his network. Clearly, since Dave has replaced the router and modem, the culprit is the printer. He even tried it on a wired connection, but it still dropped off the network. So that eliminates Wi-Fi congestion as being the problem.

It sounds like something has gone wrong with the network settings on the printer and since printer is several years old, it may be time to replace it. He could also try downloading the latest firmware and installing it. That can often solve issues like this. He should do that before he buys a new printer at least. Best regards from https://hunk-tv.com/download/ Thank you.

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Go into the router settings and turn DFS channels off and wait a minute or 2. If it works leave it like that or try turning DFS channels back on and see if it works. If not, turn it back off

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Jessica will be eternally grateful.
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