Printer won't stay connected to network, drops constantly!
I bought this printer a year ago. Since getting a new modem/router, the printer WILL NOT stay connected to my wifi. I am able to successfully configure it and it works for an hour or so but the next day it displays an error message of "check connection".
I am beyond frustrated and I refuse to reset it up each and every time I have to print. I called Brother and their response was that the printer needs to be within three to five feet of the router (???!?!?). They said that the printers are "very sensitive" yet it's a "wifi issue, not a printer issue".
I never would have spent $150 for a wifi printer that needs to be literally next to my modem to work. I may as well have it wired directly. I have a small condo (1000 square feet) and the printer is in the room next to where my modem is located. It's maybe twenty or thirty feet away. There is no solid wall separating the two rooms--there's a large double doorway between them.
I'm so frustrated and upset that something so new and not inexpensive is useless. Do I have any options to keep the machine from constantly dropping the connection? I read somewhere else about "fixing" the IP address but before I mess with that want to make sure that is the right thing to do. Thanks!
Is this a good question?
I do not have a solution but I had my printer just a few inches from my modem and it stops functioning after a few hours. Now I have fiber optic and it isn’t any better. Basically the printer sucks.
by Cate Riley
mine still doesn't stay connected on the 2.4ghz!
Although Brother claims the printer and the device you are printing from both have to be on the 24.ghz network, I have printed for years from both 2.4 and 5ghz with no issues until I too experienced this issue where the printer goes into sleep mode and won't wake up. It literally disappears from the network.
by Dan Weisberg
It appears the problem is not "connecting", but "staying connected." So the discussion about 2.4GHz or 5GHz seems worthless. For the first 2 or 3 years mine worked properly. Now I have to unplug my printer and plug it back in every time I want to print. It disconnects after about 10 minutes.
by Mat Davis
I have two Brother Printers, both MFC, 1-B&W and 1 Color. I realized most of the comments are WIFI related, but I too had no trouble for years until I installed a new gigabit ethernet switch to increase wired #ports. After reading the above comments, I reinstalled the old "spare" switch, added it in line to the new switch and then connected both printers to the old switch and got the green light on both ports! They were amber on the new switch for the past 4-months. I thought well, most comments come in with printers working on slower speeds. Now both printers are back to full speed printing! Older 8-port switch is a Netgear GSS108E the new switch is a TP-LINK 16-port TL-SG116. Everything else worked fine with either switch. Most of my ethernet runs are 50'+ through a multimedia panel in a bedroom closet - I dislike wires showing. So, if it worked before, go back to what configuration you originally used is what I found worked to solve my printer connectivity problems.
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