Model A1137 / 1, 2, or 4 GB capacity / black or white plastic front

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Why won't itunes on my Windows 10 computer see my 1st gen nano

I've tried loading different versions of ITunes (the older versions seemed to be compatible before).

Now not only iTunes won't see my device, my computer won't either?

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1 Answer

Chosen Solution

Hi @kiri

Check if your device manager detects your device.

Is your device charging?

It could be replaced by "helpful" windows generic drivers by windows update.

Try this: (From Apple Help)

If iTunes, and the Apple Mobile Device Service are apparently installed correctly, try the following:

Open Control Panel > Device Manager

Plug in your device

Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.

It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.

Right-click and select Update Driver Software...

Click Browse my computer for driver software

Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers

Click Let me pick from a list of device drivers on my computer

Click Apple Mobile Device USB Driver

Click Next, then Close and exit Device Manager

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