The Apple iPhone 5c was announced on September 10, 2013. Repair of this device is similar to the previous models, and requires screwdrivers and prying tools. Available as GSM or CDMA / 8, 16, 32 GB / White, Pink, Yellow, Blue, and Green.

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Can't restore iPhone (DFU Mode)

I've got a iPhone 5c that won't boot up past the Apple logo. I can get into DFU Mode but I cannot restore the iPhone via iTunes or Aiseesoft.

Both can't do it.

Can anyone help me?

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The Apple logo on the phone is White


Is the iTunes logo white or red?


The Apple logo on the phone is White


If the iTunes logo is white in dfu mode should be able to do a restore. Does iTunes give you an error message?


Its when iTunes says restoring iPhone firmware I get error 50!

I've got the latest iTunes, Up to date Windows Updates, Genuine USB Cable, Used different PC's too


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1 Answer

Chosen Solution

This could be caused by several things. Give us more history (water, drops or impacts, repair attempts) of the device leading up to this failure by commenting on this answer.

Try these things (if you haven't already) to see if anything helps:

  • Try a hard reset (Home & Power button for 10 secs)
  • Use a genuine Apple Lightning connector
  • Use a genuine Apple charging brick and let it charge overnight
  • Try to connect it to different computers (mac/pc if possible) with an updated iTunes
  • Put the phone in recovery mode (search DFU Mode). Careful, this can reset your data
  • Use 3uTools for putting it in and out of Recovery Mode
  • Use 3uTools to flash the firmware (you can't downgrade)
  • Check the condition of all the flexes (with magnification)
  • Disconnect the Front Camera Ribbon from the logic board and reboot your phone
  • Disconnect the screen assembly completely and see if iTunes will recognize the phone.

Otherwise, you may have a logic board issue. If you are uncomfortable doing these steps, consider finding a repair shop to do the troubleshooting. A shop that also does micro-soldering can go deeper if the problem is not modular in nature.

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iTunes recognises the phone.

3uTools sees the phone but cannot restore the firmware.


Error 50 could be Baseband related. The iPhone 5c does suffer from micro-fractures so you probably have an issue on the logic board.


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