The fourth iteration of the popular 7" Galaxy Tab line of Samsung tablets.

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Can't connect to google play store?

hello everyone i have made it through initial setup on my tablet but when ever i click on the google play store app it asks me to enter my information and i do but then proceeds to tell me that it couldn't connect to google play because it had no connection. I looked it up and come to find out my date and time was way off it said it was jan 1, 2000 so i set the date and time to what they needed to be and i tried to log back in and now it says that it doesn't have a reliable connection to the google play servers. idk what to do now. hope someone can help me with this. I also cleared the caches and data and everything but still nothing happens.

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ok i went to do a system update and it says this in quote "the operating system on your device has been modified in an unauthorized way. try downloading software updates using samsung kies on your pc, or visit a customer service center."

what could this mean?

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Deck the Halls
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2 Answers

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Sign into your Google account from settings. Go to settings, then accounts. Click add account, then sign into your Google account using your Gmail name and password. After that, clear the cache of the store by going to settings, apps, google play store, and selecting clear cache. Try opening it.

Hope this helps!

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Check out any of these steps and see what best works for you...

1. FIX DATE AND TIME SETTINGS

Google Play Services sync with their master servers to send and receive data,

to do this your device time and date should be correctly set.Follow these steps

>> Go to Settings > Date & Time

>>Check Automatic date & time

>>Or alternatively, you can set time by yourself, just make sure it is correct.

2. CLEAR GOOGLE PLAY STORE APP CACHE

Android OS keeps cache of Google Play Store items in order to quickly serve content

to users and to save bandwidth at same time it might cause some issues and could

be one of the reasons behind connection error.By clearing cache and restarting

the Play Store it will not only resolve the issue but will also

serve you recent/fresh apps for download and purchase

>>Go to Settings > Apps

>>wipe right to ALL

>>Scroll down and tap Google Play Store

>>Press Clear Data button and tap OK

3. CHANGE DNS SETTINGS OF YOUR PHONE OR NETWORK ROUTER

Settings > Select WiFi Network (Hold Tap) > Select Modify > Show Advanced Settings.

  • DNS1 should be 8.8.8.8
  • DNS2 should be 8.8.4.4

4. CHANGE OR RE-LOGIN YOUR GOOGLE ACCOUNT

>>Go to Settings > Accounts > Google

>>Tap your primary Google account

>>Open options from right top corner, click remove account.

>>Now open Play Store, it will ask you to login your Google account again.

4. CHANGE OR RE-LOGIN YOUR GOOGLE ACCOUNT

If you previously changed the security settings or password of your Google account. You need to update the account settings on your Android device. Also, you can switch to other account.

Remove Google Account in Android

Go to Settings > Accounts > Google

Tap your primary Google account

Open options from right top corner, click remove account.

Now open Play Store, it will ask you to login your Google account again.

5. UNINSTALL UPDATES

>>Go to Google Play App settings (refer to Step #2)

>>Press Uninstall Updates

6. REMOVE ANY PROXY OR VPN SOFTWARE

>>Go to Wireless & Network, modify your WiFi settings, go to advanced options and remove any proxy servers.

>>Disconnect any VPN connection or apps you have running in background.

7. DELETE HOSTS FILE (In case you rooted your device)

>>Open File Manager App.

>>Browse to root/system/etc.

>>Delete hosts.txt file

8. FACTORY RESET YOUR PHONE/TABLET

(Make sure you back-up your contacts and files before you perform a reset, else you will lose everything.)

>>Go to Settings > Backup & reset

>>Click Factory Data Reset

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I agree with one and two but the others are not good answers.

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