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Why can't I connect the mouse to the computer?

The mouse stopped working, and all others are connected without problems with the same receiver, driver and batteries. What happened with the older one? He died for old?

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Thank you for your help.

But, The best way to test if the mouse is working properly, is testing another exactly the same as the first, with the same computer, drivers, battery and receiver (of course, using unifying250 for pair them).

The second mouse does't have any problem for connect to the computer. Then, the problem is the mouse only, and I was looking a reset button in the mouse, thinking that the mouse is in an infinite programming cycle, but I didn't find that button.

I don't know what to do with the mouse, it looks new...


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1 Answer

Hi Jesus!

Before proceeding further, I would like to ask if there has been any recent updates with your Operating System, or any new software installed. If there was, you can try performing a System Restore to put it back to a previous date when you can probably remember that your device last worked.

As for devices like mice and other peripherals, wear and tear are very common, thus they usually last at most 2 years (if you're lucky).

Hope this helps.



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